DANNY HALL
Las Vegas,NV
Summary
A skilled food and beverage professional with extensive experience working in fine dining restaurants, casinos, concerts, banquets and events providing excellent and friendly customer service. Diverse restaurant knowledge. Adaptable, detailed-oriented, creative thinker with strong organizational skills and proven ability to multi-task in a fast paced, high volume environment.
Overview
18
18
years of professional experience
Work History
Premium Bartender, Suites
TMobile Arena & DLC Arena (Levy Restaurants)
2016.07 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Banquet Server
Mandalay Bay
2014.07 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Banquet Bartender & Server
Sunset Station Casino
2013.07 - Current
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
- Streamlined bar operations by efficiently preparing and serving beverages to meet high-volume demands during events.
- Promoted positive customer experiences with attentive service, engaging conversations, and strong problem-solving skills.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Managed cash handling responsibilities for the bar, ensuring accurate accounting and minimizing losses due to errors or theft.
- Contributed to successful events by setting up mobile bars in various locations according to event specifications.
Fine Dining Bartender
Morel's French Steakhouse & Bistro
2010.03 - 2013.05
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Served high customer volumes during special events, nights, and weekends.
Fine Dining Server
Aria Resort (BarMASA)
2009.12 - 2012.05
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Silverton Casino & Lodge (Sundance Grill)
2008.12 - 2009.12
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server Captain, Bartender, Banquet
Cordillera Country Club (Timber Hearth Grill)
2006.05 - 2008.10
- Enhanced customer satisfaction by delivering exceptional service and timely assistance.
- Increased teamwork amongst servers through consistent communication and support during shifts.
- Coordinated seamless transitions between courses by efficiently clearing dishes while minimizing disruption to diners'' conversations.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
Skills
- Food Service
- Suggestive Selling
- Beverage Preparation
- Customer Service Expertise
- Liquor, Beer, and Wine Knowledge
- Highly Reliable
- Attention to Detail
Timeline
Premium Bartender, Suites
TMobile Arena & DLC Arena (Levy Restaurants)
2016.07 - Current
Banquet Server
Mandalay Bay
2014.07 - Current
Banquet Bartender & Server
Sunset Station Casino
2013.07 - Current
Fine Dining Bartender
Morel's French Steakhouse & Bistro
2010.03 - 2013.05
Fine Dining Server
Aria Resort (BarMASA)
2009.12 - 2012.05
Server
Silverton Casino & Lodge (Sundance Grill)
2008.12 - 2009.12
Server Captain, Bartender, Banquet
Cordillera Country Club (Timber Hearth Grill)
2006.05 - 2008.10
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