Danny Heller
Dillsburg,PA
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
35
35
years of professional experience
1
1
Certification
Work History
SME Advisor Multimodal
FedEx Freight
12.2014 - Current
- Manage the Mid-Atlantic & New England region Multimodal operations.
- Collaborated with management to identify and prioritize new development concepts.
- Frequently inspected production area to verify proper equipment operation.
- Improved user productivity and efficiency through system training and support.
- Prepared proposal documentation and specifications based on user analytics.
- Built, edited and tested customized computer system programs.
- Promoted critical thinking by designing challenging assignments that required students to analyze and synthesize information.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Installed, configured, and monitored new system features based on user needs.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Led teams in scheduled and unscheduled equipment maintenance to optimize readiness.
- Observed packing operations to verify conformance to specifications.
- Established a positive learning environment by fostering strong relationships with stakeholders.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Identified and recommended new products based on market research and consumer analysis.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Designed and prepared technical reports, studies, and related documentation.
Operations Supervisor
FedEx Freight
05.1993 - Current
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Interceded between employees during arguments and diffused tense situations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for 50 plus employees.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Monitored industry trends and market dynamics to identify potential threats or opportunities for growth within the operations sphere.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Managed internal operational standards and productivity targets.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Motivated and trained employees to maximize team productivity.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Dock Associate
FedEx Freight
03.1993 - Current
- Inspected cargo for proper packaging to meet safety and security regulations.
- Expedited shipment processing by accurately documenting incoming and outgoing cargo information.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Used hand-held scanners and physical logs to accurately track item movements.
- Used correct handling procedures to minimize risk of damage to items.
- Cross-trained in supervisor and P&D areas to contribute to team success.
- Collaborated with other departments to resolve issues that may have arisen during shipping or receiving processes.
- Maintained clean, orderly work environment free of hazards.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Coordinated with other departments to direct cargo to correct destinations and avoid loading and unloading errors.
- Continuously sought opportunities for personal growth through professional development courses focused on industry advancements.
- Communicated with drivers to inform cargo loading and unloading schedule and other relevant information.
- Achieved deadline fulfillment through prioritization of urgent shipments, effectively communicating deadlines to the team members involved.
- Operated forklifts and other equipment to move items between storage, staging, trucks and sales floor.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Secured cargo using chains, load bars, wood blocks, and straps.
- Operated computer systems and internal software to track and record cargo movements.
- Maintained safety standards by conducting regular inspections of dock equipment and facilities.
- Loaded complex freight into trailers according to tight schedules.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Ski Instructor
Ski Roundtop
10.1996 - 03.2021
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Managed group dynamics effectively through conflict resolution strategies that maintained harmony among diverse participants.
- Developed relationships with clients to provide ongoing support and encouragement.
- Designed and implemented skill-building exercises that catered to the varying abilities of students, leading to their increased confidence on the slopes.
- Researched latest industry trends and developments to keep abreast of best practices.
- Offered constructive feedback to clients to help reach goals.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Provided guidance to clients in overcoming challenges and identifying opportunities.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Increased student satisfaction and retention rates by providing individual attention, support, and constructive feedback.
- Adapted teaching methods according to weather conditions and terrain changes for optimal student success on the slopes.
- Maintained accurate records of student progress, attendance, and payments to ensure smooth administrative operations.
- Facilitated group coaching sessions and provided individual coaching support.
Business Proprietor
Imperial Communictions 7 Cabling
06.1989 - 09.1992
- Created an attractive company culture that attracted top talent in the industry to join our team.
- Expanded the business into new markets through comprehensive market research and strategic planning.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Maximized profit margins by negotiating optimal pricing structures with both clients and suppliers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Established a supportive work environment that fostered teamwork and collaboration among employees.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented cost-saving measures without compromising on quality or customer service standards.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Devised processes to boost long-term business success and increase profit levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated favorable contracts with vendors, securing advantageous terms for the business''s growth and success.
Education
High School Diploma -
Carlisle Area High School
Carlisle, PA06.1987
Skills
- Data Analysis
- Disaster Recovery Planning
- Process Improvement
- Idea Development and Brainstorming
- Program Evaluation
- Quantitative skills
- Customer Focus
- Logistics Coordination
- Strong analytical skills
- Project restructuring
- Stakeholder Management
- Project Planning
Accomplishments
- FY23 Purple Promise Quality Award
- 2017 Five Star Award
- 2020 Bravo Zulu: for commitment and execution of job duties during peak with cross opco intermodal efforts
- 2019 Bravo Zulu : for working the 2019 Freight Handling Competition
- 2017 Bravo Zulu: for reducing wasteful spending because of appropriate rail equipment utilization saving $108,000.000 over a 5-month period.
- 2015 Bravo Zulu: for aiding local operations amidst a short-staffed situation while sustaining my daily duties
Certification
- Quality Driven Management, Certified
- Scaled Agile Team, Certified
Additional Information
2003 - 2009 Committee Chair, Cub Scout Pack
2009 - 2015 Committee Chair, Boy Scout Troop
2010 & 2014 Boy Scout International trip coordinator / leader
2019 to date, Volunteer at Speranza Animal Rescue with farm animals
Timeline
SME Advisor Multimodal
FedEx Freight
12.2014 - Current
Ski Instructor
Ski Roundtop
10.1996 - 03.2021
Operations Supervisor
FedEx Freight
05.1993 - Current
Dock Associate
FedEx Freight
03.1993 - Current
Business Proprietor
Imperial Communictions 7 Cabling
06.1989 - 09.1992
High School Diploma -
Carlisle Area High School