Danny Henderson
Springfield,MO
Summary
Dynamic professional with a proven track record at Kraft Heinz, adept in workflow management and regulatory compliance. Excelled in enhancing operational efficiencies and fostering collaborative environments. Skilled in Microsoft Office and conflict resolution, achieving significant improvements in productivity and quality assurance without compromising detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Training & QCMS Coordinator
Kraft Heinz
10.2023 - Current
- Entered data, generated reports, and produced tracking documents. with QCMS, PES data base, and connected worker.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed. Measuring and holding one self accountable for goals.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Created a positive work environment and trusting open communication through a open door policy and daily interaction.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized meetings for upper management and coordinated availability of conference rooms for participants.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Distribution Materials Handler
Kraft Heinz
09.2021 - 10.2023
- Conducted thorough quality checks on incoming shipments, identifying discrepancies or damages early in the supply chain process.
- Transported inventory items to appropriate locations.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Maintained clean, orderly work environment free of hazards.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
UPS Driver & Unloader
UPS
11.2019 - 09.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Public Safety / Systems Officer
Mercy Hospital Springfield
01.2018 - 07.2020
- Provided technical support to staff members, resolving issues quickly to minimize disruptions in daily operations.
- Developed detailed documentation outlining system requirements, design specifications, and testing protocols for use in future projects or troubleshooting efforts.
- Designed user-friendly interfaces for internal software applications, enhancing overall user experience and adoption rates.
- Ensured compliance with industry regulations through diligent monitoring of systems and implementation of necessary updates or changes.
- Conducted comprehensive system audits, identifying areas for improvement and developing action plans to address concerns.
- Enhanced system stability by proactively addressing potential vulnerabilities through regular patching and updates.
- Coordinated secure system access of users to various department systems and platforms.
- Responsible for all Springfield and outbound clinics Security Systems, Badge Access, and audits for Joint Commissions, OSHA, and FDA.
- Responsible for tracking and maintaining Public Safety Officers required training certifications.
- Responsible for assisting with Law Enforcement investigations requiring legal documentation and burned video footage.
Education
Bachelor of Science - Administrative Justice
College of The Ozarks
Point Lookout, MO05-1996
Bachelor of Science - Interpersonal Communication
College of The Ozarks
Point Lookout, MO05-1996
High School Diploma -
Logan Rogersville High School
Rogersville, MO05-1991
Skills
- engaged in JPHA (Job Potential Hazards) QRP (Quick Risk Predicition) / SOP (standard operating procedure) /WI work instructions/LOTO/ QCMS doucumentation/ connected worker/ Pes data base
- Data entry
- Customer service
- Decision-making
- Regulatory compliance
- Report writing
- Attention to detail
- Verbal and written communication
- Conflict resolution
- Workflow management
- Microsoft office
- Documentation and control
- New hire orientation
- Policy and procedure modification
- Quality assurance
Accomplishments
- Used Microsoft Excel to develop tracking spreadsheets on job certification and personnel movement.
- Documented and resolved a QRP outside cup line 33 which led to a guard rail being installed to avoid people walking out in front of forklift traffic from a blind spot. (Fostered more positive communication from Associates in spotting and resolving issues before a problem.)
- Have trained other associates to assist with on floor training (OJT) and to engage them as part of the process and solution to on going challenges.
Certification
Certified QCMS Coordinator
Certified Trainer on:
- PIV (Powered Industrial Vehicles)
- Aerial Lifts
- Confined Space
- LOTO
Efficient in
- Excel
- Word
- Power Point
- Microsoft Suite
- QCMS
- Cert
Timeline
Training & QCMS Coordinator
Kraft Heinz
10.2023 - Current
Distribution Materials Handler
Kraft Heinz
09.2021 - 10.2023
UPS Driver & Unloader
UPS
11.2019 - 09.2021
Public Safety / Systems Officer
Mercy Hospital Springfield
01.2018 - 07.2020
Certified QCMS Coordinator
Certified Trainer on:
- PIV (Powered Industrial Vehicles)
- Aerial Lifts
- Confined Space
- LOTO
Efficient in
- Excel
- Word
- Power Point
- Microsoft Suite
- QCMS
- Cert
Bachelor of Science - Administrative Justice
College of The Ozarks
Bachelor of Science - Interpersonal Communication
College of The Ozarks
High School Diploma -
Logan Rogersville High School
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