Danny Huynh
Boston
Summary
Expert in Service Desk and IT with a focus on continuous learning in emerging technologies, especially cloud computing. Delivers exceptional service with a commitment to operational excellence. Skilled in adapting to new tools and frameworks, resulting in enhanced efficiency. Proven ability to leverage IT expertise to resolve complex issues and optimize system performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Desk Analyst II
LEK Consulting
Boston
05.2022 - Current
- Provided technical support and administration for Microsoft 365 services, including Exchange Online, SharePoint, Teams, Outlook, and OneDrive, ensuring seamless user access and productivity across the organization.
- Delivered exceptional customer support through phone, email, ticketing systems, and in-person interactions, ensuring thorough documentation in the knowledge base while collaborating with other teams to resolve complex issues efficiently.
- Provided comprehensive support for Windows 10/11 environments and M365, researching and resolving a wide range of technical issues to enhance user experience and system performance.
- Analyze complex technical issues in Windows 10 and mobile device management, developing innovative solutions to enhance system performance and user experience.
Desktop Support Analyst
CRI (Community Research Initiative)
Boston
01.2020 - 04.2020
- Led the Windows 10 modernization project that upgraded the operating system of computers for over 300 employees under strict deadlines
- Provided exceptional tier 1 and 2 IT support by remediating unresolved tickets using critical thinking to meet SLA.
- Onboarded new hires on a weekly basis and ensured they were equipped with the most updated computers and software using checklists.
Junior Analyst Intern
DTCC (Depository Trust and Clearing Corporation)
Boston
01.2019 - 07.2019
- Led the Windows 10 modernization project that upgraded the operating system of computers for over 300 employees under strict deadlines.
- Provided exceptional tier 1 and 2 IT support by remediating unresolved tickets using critical thinking to meet SLA.
- Onboarded new hires on a weekly basis and ensured they were equipped with the most updated computers and software using checklists.
Education
Cyber Security Training - cyber security
Year Up
Boston, MA07.2019
High School Diploma -
Boston Green Academy
Boston, MA06.2016
Skills
- Windows 10/11
- Microsoft 365 administration
- Customer service
- ServiceNow
- Active Directory
- Intune
- Azure
- Exchange Admin
- Exchange Admin
- BitLocker
- Hardware troubleshooting
- User onboarding/offboarding
- Mobile Device Management
Certification
- HDI Support Center Analyst Certificate ID: C37181
Timeline
Service Desk Analyst II
LEK Consulting
05.2022 - Current
Desktop Support Analyst
CRI (Community Research Initiative)
01.2020 - 04.2020
Junior Analyst Intern
DTCC (Depository Trust and Clearing Corporation)
01.2019 - 07.2019
Cyber Security Training - cyber security
Year Up
High School Diploma -
Boston Green Academy
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