Danny Irwins
Dallas,TX
Summary
Seasoned entrepreneur with a proven track record at Genesis Road And Fleet Service L.L.C, enhancing operational efficiency and spearheading growth by 10%. Expert in financial management and staff leadership, adept at fostering customer loyalty and driving sales through strategic marketing. Skilled in negotiation and team management, consistently achieving and surpassing business objectives.
Overview
11
11
years of professional experience
Work History
Shop Owner
Genesis Road And Fleet Service L.L.C
Dallas, TX
02.2024 - Current
- Developed and implemented marketing strategies to increase sales.
- Created a customer loyalty program to reward repeat customers.
- Trained and managed shop staff, including delegating tasks and scheduling shifts.
- Maintained inventory levels by ordering stock as needed.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Assisted with product development to create new items for the store.
- Planned in-store displays to attract shoppers and promote products.
- Organized special events such as promotional days or discounts to boost sales.
- Handled customer inquiries, complaints, and returns professionally.
- Provided excellent customer service to ensure customer satisfaction.
- Researched industry trends to stay current on market changes.
- Analyzed sales data to identify opportunities for growth.
- Reviewed financial statements regularly to assess profitability of operations.
- Established policies regarding pricing, promotions, refunds, returns.
- Ensured compliance with safety regulations in the shop environment.
- Inspected merchandise before stocking it on shelves or selling it online.
- Facilitated efficient communication between store employees and management.
- Managed employee schedules and assigned tasks and responsibilities to employees.
- Monitored financial objectives and prepared budgets, including scheduling expenditures, and analyzing variances.
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Trained, recruited, and selected shop employees.
- Determined marketing strategies by studying advertisements, display plans and sale promotions.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Planned work procedures using charts, technical manuals and experience.
Profit Center Manager
TravelCenters Of America LLC
West Memphis, AR
01.2020 - 02.2021
- Effectively supervised staff of 32 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staff morale and reduced employee turnover by 10%.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Developed and maintained a comprehensive budgeting system to ensure financial objectives were met.
- Organized and oversaw the day-to-day operations of multiple profit centers, ensuring accurate recordkeeping.
- Monitored daily sales activities to identify areas for improvement and develop strategies to maximize profits.
- Analyzed customer feedback data to identify trends in product performance and customer satisfaction.
Company Owner
Genesis Road Service
Fort Worth, TX
02.2014 - 01.2020
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Generated and developed leads, using word of mouth technique, networking and Breakdown.com system to acquire new clients.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Developed and implemented business plan to grow company revenue.
- Identified and recruited new staff members to support company operations.
- Established relationships with vendors and suppliers to secure materials at competitive prices.
- Created brand awareness campaigns to increase customer base.
Education
Associate of Science - AMT
I.A.T.A
Arlington,TX3 2004
GED -
Star Spencer High School
Spencer, OKSkills
- Negotiation
- Staff Management
- Financial Management
- Supervision
- Team management
- Problem resolution
- Sales and marketing
- Budgeting
- Team building
- Customer service
- MS Office
- Relationship development
- Sales mastery
- Background in financial management
- Merchandise planning
- Customer loyalty programs
- Customer service expertise
- Waste reduction
- Financial management expertise
- Community engagement
- Marketing experience
- Returns and exchanges
- Supplier negotiation
- Sales strategy development
- Employee scheduling
- Health and safety regulations
- Marketing expertise
- Customer service background
Timeline
Shop Owner
Genesis Road And Fleet Service L.L.C
02.2024 - Current
Profit Center Manager
TravelCenters Of America LLC
01.2020 - 02.2021
Company Owner
Genesis Road Service
02.2014 - 01.2020
Associate of Science - AMT
I.A.T.A
GED -
Star Spencer High School
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