Daniel Jackson
Fort Walton Beach,FL
Summary
Knowledgeable Professional Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
13
13
years of professional experience
Work History
Weather and Catastrophe Claim Specialist
State Farm Fire
01.2025 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
Credit Union Examiner
National Credit Union Administration
01.2024 - 05.2024
- Conduct defined scope and risk-focused examinations in accordance with agency policy.
- Recognize, document, and investigate red flags that can indicate the presence of, or opportunity for fraud.
- Report suspected fraud to their SE immediately. Examiners should trust their instincts and consult with their SE when they suspect fraud.
- Follow agency policy outlined in the NSPM if an examiner strongly suspects or confirms fraud.
Human Resources Business Partner 2
Amazon
09.2022 - 01.2024
- Selected for Employee Relations at multiple buildings in Ohio, Georgia, New York City, and Delaware. Facilitated Employee Relations training of associates in three weeks with 98.6% saturation.
- Fostered improved culture by strengthening Management-to-Management and Associate-to-Management relationships, driving notable retention improvements.
- Implemented strategic HR solutions to address complex workplace dynamics, resulting in measurable improvements in employee satisfaction and productivity.
- Analyzed workplace trends and employee feedback to develop targeted interventions, leading to significant enhancements in organizational culture.
Area Manager II, Fulfillment Center
Amazon
06.2020 - 09.2022
- Led department to become subject matter expert, developing worksheet to enhance Smart Pac in NA and EU.
- Boosted SIOC/SIOB in Singles Departments from 63.8% to 88% by securing management support.
- Maintained over 95% retention rate through respect, shared leadership, and accountability.
- Increased attendance from 55% to 80% by coaching leaders and enforcing high standards.
Claims Specialist, PIP/MPC
State Farm Mutual Insurance
06.2012 - 06.2020
- Communicated policies to stakeholders, achieving 96% service level objectives.
- Achieved 82% favorable litigation decisions in defended claims.
- Trained and developed managers and peers for segment growth and continuity.
- Achieved 96% service level objectives through meticulous information analysis and investigation, ensuring optimal claim resolutions and client satisfaction.
Education
Doctor of Business Administration - Specializing in Leadership
Walden University
Minneapolis, MN01.2018
Masters of Science - Executive Sports Management
Temple University
Philadelphia, PA01.2021
Masters of Business Administration - undefined
Empire State College
Saratoga Springs, NY01.2012
Advanced Certificate - Human Resource Management
Empire State College
Saratoga Springs, NY01.2012
Bachelor of Science - Business, Management, Economics
Empire State College
Saratoga Springs, NY01.2009
Skills
- Experienced in negotiation strategies
- Strong written communication
- Training facilitation
- Strategic leadership
- Operational leadership
- Team dynamics management
- Critical analysis skills
- Strategic issue analysis
- Change process facilitation
- Data-driven decision making
- Team cohesion facilitation
- Proficient in managing disputes
- Organizational strategy formulation
- Strong spoken communication
- Compliance with HR regulations
- Workplace relationship management
- Coaching and guidance
Publications
Jackson, D. (2018) Strategies for Insurance Agency Managers to Retain Customers and Improve Revenue. Doctoral Dissertation
Timeline
Weather and Catastrophe Claim Specialist
State Farm Fire
01.2025 - Current
Credit Union Examiner
National Credit Union Administration
01.2024 - 05.2024
Human Resources Business Partner 2
Amazon
09.2022 - 01.2024
Area Manager II, Fulfillment Center
Amazon
06.2020 - 09.2022
Claims Specialist, PIP/MPC
State Farm Mutual Insurance
06.2012 - 06.2020
Masters of Science - Executive Sports Management
Temple University
Masters of Business Administration - undefined
Empire State College
Advanced Certificate - Human Resource Management
Empire State College
Bachelor of Science - Business, Management, Economics
Empire State College
Doctor of Business Administration - Specializing in Leadership
Walden University
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