Danny Johnson
Bakersfield,CA
Summary
Dynamic Service Supervisor at Schlumberger with a proven track record in complaint handling and task delegation. Successfully implemented process improvements that enhanced operational efficiency and reduced downtime. Adept at training and mentoring teams, ensuring adherence to safety and quality standards while optimizing resource allocation for superior workflow management.
Overview
30
30
years of professional experience
Work History
Service Supervisor
Schlumberger
06.1990 - 03.2020
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements to enhance efficiency and reduce downtime.
- Coordinated schedules and resource allocation to optimize workflow management.
- Oversaw scheduling and task assignments, ensuring balanced workloads among team members for optimal results.
- Coordinated with IT department to implement new software tools that increased team efficiency and streamlined task management for service coordinators.
- Streamlined workflow processes within the service coordination team, reducing delays in project completion times.
- Facilitated cross-functional meetings to address operational challenges and implement effective solutions across the organization.
- Implemented new training programs for service coordinators, leading to improved performance levels and increased employee retention.
- Promoted a positive work environment through open communication channels and regular team-building activities among staff members.
- Managed a team of service coordinators, ensuring effective workload distribution and optimal use of resources.
- Developed strong relationships with clients and vendors, resulting in increased satisfaction rates and repeat business.
- Improved service coordination by implementing efficient scheduling procedures and streamlining communication channels.
- Oversaw daily operations of the service coordination department, ensuring all tasks were completed accurately and on time.
- Maintained accurate records of all client interactions and services provided for quality assurance purposes.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Managed volunteer programs focused on providing community services to underserved populations.
- Researched best practices and developed strategies to improve program outcomes.
- Conducted performance evaluations, providing constructive feedback for professional development.
- Managed inventory control systems, ensuring accurate tracking of materials and supplies.
- Developed training programs to enhance employee skills and operational knowledge.
Education
No Degree - Engineering
Kellyville
Tulsa, OK03-2010
High School Diploma -
Silver Creek Ca
San Jose, CA09-1973
Skills
- Complaint handling
- Service order flow
- Task delegation
- Workforce planning
- Service delivery
- Employee engagement
- Supervisory role experience
- Training development aptitude
- Active listening
- Appointment scheduling
- Customer relations
- Call center experience
- Customer service
- Team collaboration
- Problem-solving
- Money handling
- Decision-making
- Technical troubleshooting
Timeline
Service Supervisor
Schlumberger
06.1990 - 03.2020
No Degree - Engineering
Kellyville
High School Diploma -
Silver Creek Ca
Class A Lic
I have have had my Class A driver Lic for over 30 years with no violation clean DMV record