DANNY JONES

Airport Operations Agent

Southwest Airlines

09.1995 - 10.2021

Coordinated daily flight operations to ensure on-time departures and arrivals.
Monitored aircraft movement and communicated updates to ground crew and airline staff.
Implemented safety protocols to enhance operational efficiency and compliance with regulations.
Assisted in training new agents on operational procedures and customer service best practices.
Resolved passenger inquiries and issues promptly, enhancing overall travel experience.
Conducted regular inspections of airport facilities to ensure adherence to safety standards.
Collaborated with various departments to streamline baggage handling processes and minimize delays.
Analyzed operational workflows, identifying areas for improvement to boost service quality and efficiency.
Provided announcements to passengers to explain baggage procedures.
Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
Conducted regular audits of operational processes to identify areas for improvement and implement corrective measures, resulting in enhanced efficiency levels within the airport.
Streamlined communication between various airport departments, ensuring smooth operations and timely flight departures.
Facilitated the boarding process by verifying passenger documents, guiding them to their seats, and providing assistance as needed.
Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
Improved airport safety by conducting regular inspections and identifying potential hazards.
Monitored baggage handling processes closely in order to prevent mishandling incidents that could lead to delayed flights or unhappy customers.
Conducted thorough security checks to safeguard airport facilities, employees, and passengers from potential threats.
Managed irregular operations such as flight delays or cancellations proactively, minimizing negative impacts on passengers and overall operations.
Supported incident management efforts, contributing to swift resolution of issues and minimizing disruptions to airport operations.
Collaborated with airline partners to maintain positive relationships and ensure seamless coordination of activities.
Enhanced on-time performance by efficiently managing aircraft turnaround processes.
Provided comprehensive training to new Airport Operations Agents, fostering a skilled workforce capable of handling diverse tasks effectively.
Contributed to emergency preparedness initiatives by participating in drills and staying informed about best practices for crisis response scenarios.
Ensured compliance with federal aviation regulations through diligent adherence to guidelines governing all aspects of airport management.
Assisted passengers with special needs during boarding processes while offering compassionate care throughout their time at the airport.
Assisted in the development of operational procedures for increased efficiency and compliance with regulations.
Maintained accurate records of flight details, ensuring prompt updates were communicated to relevant parties.
Reduced customer complaints by providing exceptional service to passengers and promptly addressing concerns.
Liaised with air traffic control for coordinating take-offs, landings, gate assignments, and other essential activities vital for smooth airport functioning.
Maintained flight and events logs, aircrew flying records, and flight operations records of incoming and outgoing flights.
Investigated and reported accidents, incidents, or safety concerns to appropriate personnel and authorities.
Collaborated with maintenance crews and air traffic control to resolve problems and facilitate seamless operations.
Coordinated with other agencies to maintain safe and secure airfield environment.
Implemented and enforced safety policies and procedures, confirming compliance with regulations.
Prepared daily flight plans and coordinated with other agencies for seamless operations.
Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
Scrutinized and managed flow of incoming and outgoing aircraft, providing guidance and support as needed.
Addressed medical emergencies and flight operation obstacles as both first responder and emergency management leader.
Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
Established and maintained communication with air traffic control and other airfield personnel as required.
Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
Oversaw fueling, cargo management, and departure of aircraft at busy [Type] facility with [Number] daily departures and arrivals.
Researched and implemented new airfield operations technologies to boost workflows and maximize safety.
Supervised air traffic controllers and airfield personnel, providing training and guidance.
Reviewed aircraft reports, determining proper maintenance schedules are observed and adhered to.

Summary

Overview

Work History

Housekeeper

Airport Operations Agent

Education

No Degree - NURSE

High School Diploma -

Skills

Accomplishments

Certification

Timeline

Housekeeper

Airport Operations Agent

No Degree - NURSE

High School Diploma -

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