Danny Kim

Proven Customer Service Representative at Lowes Home Improvement, adept in resolving high-stress situations with professionalism, enhancing customer loyalty through empathetic service. Skilled in problem-solving and active listening, efficiently managed escalated calls, achieving satisfactory outcomes. Demonstrates critical thinking and a results-driven approach, significantly contributing to company success.

• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Certified