Danny Lumpkin
Lakeland,FL
Summary
Dedicated Customer Service Rep providing exceptional customer service through active listening and problem solving.
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
6
6
years of professional experience
Work History
Sanitation Crew Member
Brew Hub
12.2023 - Current
- Maintained neat, clean and sanitized work areas.
- Reduced the risk of cross-contamination by properly cleaning and sanitizing equipment, surfaces, and utensils.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Reassembled production lines to restore production with minimal downtime.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Used power scrubbing and waxing machines to scrub and polish floors.
Claims Assistant
SYKES Lakeland
10.2022 - 05.2024
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Prepared files, letters and notices.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
- Continuously updated personal knowledge base on regulatory changes through ongoing opportunities.
Shipping and Receiving Supervisor
Crown Health Laundry Service
04.2020 - 05.2023
- Reduced order errors through meticulous attention to detail in the verification of incoming and outgoing shipments.
- Managed inventory levels effectively through regular audits, adjustments, and communication with suppliers.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Developed useful shipping systems to establish cost-effective delivery of products.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Received processed and restocked returns
Cashier
Big Lots Stores, Inc.
05.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered phone calls to help assist customers or call in from other stores to see if my store had a certain item.
- Created price tags and merchandise tags for new and old items.
- Cash Handling
Education
High School Diploma -
Hallandale High School
Hallandale Beach, FL06.2013
Skills
- Strong Communication Skills
- Physical stamina and strength
- Basic Computer Literacy
- Team Collaboration
- Strong Work Ethic
- Customer Service
- Data Entry
- Picking and Packing
- Sorting and Labeling
Timeline
Sanitation Crew Member
Brew Hub
12.2023 - Current
Claims Assistant
SYKES Lakeland
10.2022 - 05.2024
Shipping and Receiving Supervisor
Crown Health Laundry Service
04.2020 - 05.2023
Cashier
Big Lots Stores, Inc.
05.2018 - 03.2020
High School Diploma -
Hallandale High School
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