Danny Martinez
Las Vegas
Summary
Dynamic professional with a proven track record at Cox Communications, excelling in customer relationship management and troubleshooting product issues. Recognized for enhancing team performance and driving business success through strong analytical skills and effective communication. Committed to optimizing productivity and implementing solutions that address root causes of challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CTT 2 / Sr. Solutions Specialist
Cox Communications
12.2014 - Current
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Implemented corrective actions to fix the root causes of various issues.
- Optimized productivity by closely monitoring employee performance and ensuring completion of training processes.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Education
High School Diploma -
James Madison
San Diego, CASkills
- Safety regulations
- Data entry
- Troubleshooting product problems
- Customer relationship management
- Technical documentation writing
- Comparative technical analysis
Certification
- Certified Personal Trainer, NASM - 2014
- Certified CPR, NASM- 2014
- OSHA -2016
Languages
Spanish
Full Professional
Timeline
CTT 2 / Sr. Solutions Specialist
Cox Communications
12.2014 - Current
High School Diploma -
James Madison