Danny Martinez
Apopka,FL
Summary
Proven track record in strategic planning and operations management, evidenced by orchestrating a successful in-store convention at The Collective, boosting sales by $3K. Skilled in data analysis and fostering teamwork, I excel in high-stress environments, significantly enhancing project outcomes and client satisfaction. Demonstrates reliability and excellent communication, ensuring goals are surpassed with notable efficiency.
Overview
10
10
years of professional experience
Work History
Facilitator and Witness
Agents of Slabs
05.2020 - Current
- CGC witnessing at in-store events and conventions including MegaCon and New York Comic Con, at which I was in charge of planning, mapping and executing getting celebrities to sign on over 200 comic books, which required understanding each creator's unique schedule.
- Talent and line management for high-volume events.
- Successfully coordinated and worked with teams of 4-12 in high-stress and high-traffic environments.
- Built rapport with future and potential clients.
Bookside Sales Associate
Blackbird Comic & Coffeehouse
08.2023 - 07.2024
- Product placement, organization and merchandising,to engage customers, and promote specific merchandise.
- Built rapport with customers and learned their preferences to encourage repeat business, as well as loyalty.
- Maintained calm demeanor and professionally de-escalated customer-employee, customer-customer and employee-employee conflicts..
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by listening to customers and recommending appropriate products based on their needs.
- Marketing skills that help increase traffic, sales and customer knowledge of the product.
- Event management focused on increasing sales, as well as community outreach.
Comic Manager
The Collective
04.2020 - 07.2023
- Managed all things comic related, including subscriptions, ordering from multiple publishers, as well as directly from other small businesses.
- Managed a team of 3 employees on day-to-day tasks, including assigning duties to help with weekly new comic book day prep, as well as maintaining team morale.
- Helped with relocation, including product placement, organization and merchandising.
- Online sales including live shows, which I hosted and ran, as well as eBay.
- Planning, facilitating and running in-store events such as Free Comic Book Day, Halloween ComicFest, Batman Day, holiday sales and other events.
- Created an in-store convention from start to finish that increased sales by 3K, with the only cost being under $100 in advertising.
- Organizing and running convention booths including MegaCon, as well as some smaller local shows, both for sales and advertising purposes.
- Ran all social media, created Facebook events. Booked and interviewed creators for a weekly video based podcast.
- Organized store/customer outings, such as movie days.
- Cross-trained existing employees to maximize team flexibility and performance.
Admissions Specialist
Valencia College
05.2014 - 12.2019
- Input and processed data via Excel spreadsheets with speed and accuracy on a daily basis.
- Tested and troubleshot a new system before it was rolled out to the rest of the staff.
- Helped co-workers better understand their data, as well as help with efficient ways to work on it.
- Finished multiple projects above satisfaction and ahead of schedule.
- Tasked with creating and presenting at company-wide and departmental meetings.
- Went above and beyond to ensure students would receive their in-state residency.
- Thoroughly explained and walked students through what processes they may have been missing and how to remedy it.
Education
Associate of Arts - Journalism And Mass Communication
Valencia College
Orlando, FL05.2015
Skills
- Strategic Planning
- Staff Management
- Operations Management
- Project and Event Management
- Community Outreach
- Data Analysis
- Excellent Communication
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
- Business Planning
- Reliability
Accomplishments
- Nominated for an Eisner Award at The Collective for best comic book shop in the country
- Significantly increased sales and customer base at both The Collective and Blackbird
- Adapted business model during the 2020 lockdown
Languages
Spanish
Full Professional
Timeline
Bookside Sales Associate
Blackbird Comic & Coffeehouse
08.2023 - 07.2024
Facilitator and Witness
Agents of Slabs
05.2020 - Current
Comic Manager
The Collective
04.2020 - 07.2023
Admissions Specialist
Valencia College
05.2014 - 12.2019
Associate of Arts - Journalism And Mass Communication
Valencia College
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