DANNY MCGARITY
San Antonio
Summary
Experienced technician with expertise in technical troubleshooting, safety compliance, and customer service. Skilled in training staff, managing operations, and enhancing team performance. Focused on process improvement and quality control to drive efficiency and customer satisfaction. Proven track record in system installation, maintenance, and repair, ensuring optimal equipment safety and performance.
Overview
3
3
years of professional experience
Work History
Technician
ELITE WATER SYSTEMS
San Antonio
12.2023 - 02.2026
- Installed and maintained water purification systems for residential properties.
- Conducted routine inspections and troubleshooting of equipment functionality.
- Collaborated with team members to deliver services on schedule for enhanced client satisfaction.
- Assisted customers in understanding system operations and maintenance requirements.
- Utilized diagnostic tools to identify and resolve technical issues effectively.
- Documented service reports and maintenance logs for tracking purposes.
- Trained new technicians on standard operating procedures and safety protocols.
- Ensured compliance with safety regulations during installation and repair tasks.
- Replaced defective components or parts to ensure equipment functionality.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control processes to uphold customer satisfaction standards.
- Followed safety practices to safeguard against injury and damage to property.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Performed preventive maintenance procedures according to established schedules to ensure optimal equipment performance.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Completed scheduled appointments on time to drive quality service.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Maintained accurate records of parts and equipment for inventory management.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
ASST MANAGER
Rent A Tire
San Antonio
09.2022 - 07.2023
- Assisted in managing daily operations and team performance.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Facilitated training sessions for new employees to enhance skills.
- Handled customer inquiries and resolved issues, enhancing overall satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on strategic planning initiatives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed and implemented process improvements that streamlined operations.
- Monitored inventory levels and ordered supplies as needed.
- Developed a system for tracking inventory and ordering supplies.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Established processes for monitoring customer satisfaction levels.
Education
High School Diploma -
SEGUIN HIGH SCHOOL
Seguin, TX05-1997
Skills
- Water purification
- Equipment troubleshooting
- Preventive maintenance
- Process optimization
- Safety compliance
- Technical documentation
- Customer relationship management
Timeline
Technician
ELITE WATER SYSTEMS
12.2023 - 02.2026
ASST MANAGER
Rent A Tire
09.2022 - 07.2023
High School Diploma -
SEGUIN HIGH SCHOOL