Danny Moore
Arab,AL
Summary
I am a hard-working and driven professional with a long history of success in business development, organization, and sales. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
9
9
years of professional experience
Work History
Owner/Operator
Attention To Detail
2021.03 - Current
- Built the company from the ground up
- Oversee all day-to-day operations, including budget, marketing, and customer satisfaction
- Manage all company staff (5 employees excluding myself) and lead team by example
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Note: I will continue to own the business but will be turning over all management responsibilities to a family member
Store Manager
Wilks Tire & Battery Service
2022.08 - 2022.08
- I was responsible for establishing and growing a new store from the ground up
- Acquiring a new customer base
- Managed inventory control, cash control, and store opening and closing procedures.
- Ensuring customer satisfaction/retention
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Implementation of safety protocols
- Assisted with hiring, training, and mentoring new staff members.
- Direct sales
- Adherence to all budgets
- Forecasting future performance
- Leading and training both sales specialists and automotive technicians
- In my tenure, I was able to meet and exceed the established sales quota and averaged $185,000 in monthly sales since the creation of the business
- Trained and guided team members to maintain high productivity and performance metrics.
- With a focus on building new relationships, I was able to acquire a multitude of new retail customers along with larger government and fleet accounts in an overly saturated market.
Director of Community Relations
Merrill Gardens
2018.11 - 2021.03
- Lead sales team in meeting sales goals and ensured budget compliance
- Directed and oversaw all community outreach and marketing
- Built relationships with external referral sources
- Ensured customer satisfaction and retention
- Led company sales metrics and exceeded expectations
- Built, leveraged, and shared positive relationships and partnerships with various external and internal stakeholders.
- Maintained an 81% (tour to sale) ratio
- (Company standard was less than 15% and the company-wide goal was 20%)
- This was accomplished in spite of the nationwide shutdown due to Covid 19
- Left the company in March of 2021 due to my 16-year-old son being diagnosed with cancer
- Started a business so that I could schedule work days around his chemotherapy treatments and doctor visits.
Commercial Sales Manager
Orkin
2018.03 - 2019.11
- Generate sales for new/existing commercial customers and managed a team of technicians
- Maintain and build good, working relationships with clients and ensured customer retention
- Motivated team to meet and exceed sales goals.
- Awarded the Golden Eagle award for generating over $80k in new customers for one month
- Responded to customer feedback in a professional and constructive way.
- Provided extensive leadership by effectively communicating strategic goals and plans.
- Analyzed sales data and developed strategies and action plans.
- Provided local market insight and identified trends.
- Developed strategic initiatives based on company objectives aimed at accelerating growth.
- Led company (nationwide) in sales in just 3 months
- Award the “Record Setter” award for the most sales to new customers in one month in company history.
Sales Manager
EXCELLANCE/First Priority
2015.07 - 2018.08
- In charge of generating sales of emergency vehicles throughout the Midwest and East Coast by establishing and managing new dealerships and their sales personnel
- Designed, built, and sold the very first Mobile Stroke Unit (MSU)
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Established a relationship with the Philadelphia Fire Department and secured a very large contract of over a million dollars.
Dispatcher
Huntsville Fire Department
2014.07 - 2015.03
- Answer all business calls, effectively coordinate and log all movements of Fire Department staff and trucks
- Dispatch appropriate units to both emergency and non-emergency calls.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
Education
State Licensure in EMS - EMS, General studies
Wallace State Community College
Hanceville, AL2005
GED -
Arab High School
Arab, AL2001
Skills
- Project Management
- B2B Sales
- Marketing
- Account Management
- Leadership
- Inside Sales
- Hiring and Staffing
- Change and Growth Management
- Budget Development
- Profit and Loss
- Operations Management
- Staff Management
Accomplishments
- I changed a few lives by simply doing my job, not by my doing but by relying on sound training andprotocols and a never give up work ethic, there are several people alive today that otherwise wouldn't be
- Skills Used
- Communication, bcls, CPR, assertiveness yet calm and controlled
- The ability with deal with dignitaries,and general public that were belligerent , rude, and demanding all the while remaining professional,courteous.
Timeline
Store Manager
Wilks Tire & Battery Service
2022.08 - 2022.08
Owner/Operator
Attention To Detail
2021.03 - Current
Director of Community Relations
Merrill Gardens
2018.11 - 2021.03
Commercial Sales Manager
Orkin
2018.03 - 2019.11
Sales Manager
EXCELLANCE/First Priority
2015.07 - 2018.08
Dispatcher
Huntsville Fire Department
2014.07 - 2015.03
State Licensure in EMS - EMS, General studies
Wallace State Community College
GED -
Arab High School
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