Danny Munguia
Monrovia,USA
Summary
Dedicated customer service professional with experience in food service, retail, and event support. Developed barista skills through hands-on work in a coffee shop, mastering espresso preparation, milk steaming, and equipment maintenance. Bilingual in English and Spanish, thriving in fast-paced environments. Aiming to leverage skills in a barista role to enhance customer experiences.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Coffee Service Volunteer
Calvary New Song
Duarte, California
09.2025 - Current
- Assisted with coffee service, delivering friendly service to enhance guest satisfaction.
- Use home-style espresso equipment, including Breville-type machines, to prepare espresso beverages.
- Have hands-on experience with basic espresso preparation and espresso machine operation.
- Steam and texture milk for espresso-based drinks.
- Use coffee grinders and have an understanding of basic espresso grinding.
- Maintained cleanliness and organization in coffee service area to enhance guest experience.
- Work as part of a team during busy service periods.
- Developed barista skills and knowledge through hands-on experience, improving beverage preparation techniques.
Ambassador
Eventforce
07.2018 - Current
- Delivered friendly and professional assistance to enhance conference attendee experience.
- Coordinated registration and check-in processes, addressing customer inquiries to ensure smooth event flow.
- Guided guests through event venues, facilitating navigation and improving overall event satisfaction.
- Support conference sessions and event operations.
- Work efficiently and professionally in busy, customer-focused environments.
Cashier / Driver
Old Town Pizza
09.2022 - 01.2025
- Greeted customers, ensuring friendly and efficient service to enhance overall customer experience.
- Processed customer orders and payments accurately, contributing to smooth transaction flow.
- Greeted customers and provided friendly, efficient service.
- Maintained clean and organized work area to support operational efficiency and customer satisfaction.
- Worked effectively as part of a team during busy periods.
Cashier
A Snail’s Pace Running Shop
03.2019 - 09.2020
- Guided customers in product selection, enhancing shopping experience.
- Provided personalized customer service and answered customer questions.
- Executed transactions and ensured accuracy in cashier responsibilities.
- Organized and maintained a welcoming retail environment to improve customer satisfaction.
Front Desk / Assistant Manager
Foothill Gym
06.2010 - 03.2020
- Welcomed members, facilitating smooth daily check-in process.
- Processed payments, ensuring accurate account management for members.
- Processed payments and assisted members with account needs.
- Assisted in daily operations, contributing to efficient facility maintenance.
- Created a welcoming atmosphere for members by maintaining a clean and organized environment.
- Supported management with day-to-day responsibilities.
Cashier / Delivery Driver
Sierra Madre Pizza
08.2010 - 03.2018
- Took customer orders while delivering friendly and efficient service to enhance customer experience.
- Helped prepare food in a fast-paced kitchen environment. and restaurant operations.
- Delivered customer orders safely and efficiently.
- Assisted with food preparation and streamlined restaurant operations to ensure timely service.
- Maintained clean and organized restaurant environment to promote safety and enhance customer satisfaction.
Education
High School Diploma -
Monrovia High School
Skills
- Espresso machine use
- Basic Espresso Preparation
- Milk Steaming & Texturing
- Coffee Grinder Operation
- Food Preparation
- Cleaning & Sanitation
- Customer Service
- Payment processing
- Order Taking
- Food Service
- Retail Sales
- Teamwork
- Event Support
- Bilingual: English & Spanish
Certification
Current Food Handler Certification
Timeline
Coffee Service Volunteer
Calvary New Song
09.2025 - Current
Cashier / Driver
Old Town Pizza
09.2022 - 01.2025
Cashier
A Snail’s Pace Running Shop
03.2019 - 09.2020
Ambassador
Eventforce
07.2018 - Current
Cashier / Delivery Driver
Sierra Madre Pizza
08.2010 - 03.2018
Front Desk / Assistant Manager
Foothill Gym
06.2010 - 03.2020
High School Diploma -
Monrovia High School