DANNY MUNOZ-CAMPOS
Hillsborough,NJ
Summary
Results-driven Loan Operations Professional with a track record of highly productive and efficient task completion. Skilled in risk management, regulatory compliance, and process optimization to enhance operational efficiency. Excel in leadership, communication, and problem-solving, ensuring seamless team collaboration and outstanding service delivery.
Overview
15
15
years of professional experience
Work History
Client Services Vice President - Team Lead
GLAS Americas LLC
Jersey City, New Jersey
10.2023 - Current
- Lead a team of seven across White Label Loan Administration and Secondary Loan Trading, managing daily workload, priorities, performance, staffing, and escalations across both functions.
- Manage relationships with seven White Label clients, leading weekly client calls to review the loan closing pipeline, outstanding deliverables, upcoming transactions, and open servicing issues.
- Directly service a portfolio of loans on behalf of White Label clients, handling day-to-day loan administration, client requests, borrower and lender communications, reporting, and resolution of servicing issues.
- Develop and implement processes and procedures tailored to individual white label client requirements, improving consistency, and ensuring servicing activities align with client-specific expectations.
- Approve transactions as part of the firm’s maker/checker control process, reviewing payment and transaction details for accuracy, and identifying errors before release; consistently preventing potential financial losses and reputational issues for the company and white-label clients.
- Oversee secondary loan trade processing from trade capture through settlement, coordinating internal and external stakeholders, and servicing teams to resolve trade discrepancies and settlement issues.
- Oversee loan lifecycle activity, including interest and fee payments, rate resets, borrowings, paydowns, rollovers, amendments, waivers, repricings, PIK activity, lender allocations, and borrower notices.
- Coordinate cross-team efforts to reduce aged transfer fees, resulting in the resolution of hundreds of thousands of dollars in outstanding fees.
- Implemented end-of-day review procedures across the broader Client Services department to reduce the risk of erroneous payment setups, missed critical approvals, and delayed responses to external stakeholder inquiries.
- Review and resolve operational exceptions, settlement breaks, reconciliation issues, and processing errors, escalating financial or client-impacting issues when necessary.
- Train, coach, and develop team members while establishing consistent procedures for loan servicing, trade settlement.
Client Services Associate
GLAS Americas LLC
Jersey City, New Jersey
01.2022 - 10.2023
- Senior member of the Client Services Operations team and lead servicing contact for one of the firm's most valuable relationships, having improved the relationship since taking over.
- Transaction process 'checker' as part of the 'Maker/Checker' standard operating procedure.
- Interpret credit agreements and complex Flow of Funds sheets to onboard new deals onto the servicing platform as part of deal closings and credit agreement amendments.
- Accurately process loan advances, repayments, interest payments, fee payments, and Letter of Credit activity on domestic, international, and multi-currency loans, in compliance with the credit agreement.
- Train and assist new hires to successfully service their own portfolio of loan deals.
Loan Operations Analyst | Wholesale Lending Operations
Barclays Capital
Whippany, New Jersey
03.2018 - 01.2022
- Process/transaction verifier in the agency operations department.
- Review and approve outgoing client invoices, outgoing manual payments and transactions processed in ACBS accounting system.
- Accountable for documentation review, customer service, database integrity and monitoring lender pro-rata shares.
- Accurately process loan advances, repayments, interest payments, fee payments, and Letter of Credit activity on domestic, international, and multi-currency loans on ACBS accounting system in compliance with credit agreement.
- Ensure participants/syndicate members receive payments and assist with inquiries.
- Review credit agreements, activity notices and other documents as required.
- Daily review and action of control and exception reports.
- Monitor cash account and reconcile payments received.
- Run data integrity reports for team distribution.
- Run end-of-day process to ensure all queues are actioned to minimize risk.
- Assist with training of new team members as well as department projects.
- Experience working with ACBS, WSO, IntelliMatch, GBS, Sales Force, Delphi and BCBS systems.
Commercial Loan Administrator II, SBA Workout | Risk Management
TD Bank
Flemington, New Jersey
02.2012 - 03.2018
- Managed a small portfolio consisting of troubled SBA Small Business loans and SBA Commercial Loans under training/supervision of Workout Officer.
- Coordinated with outside attorneys to commence litigation services on delinquent loans.
- Prepared Conversion Option Memos on Small Business loans for management approval and input information for boarding through Citrix Maestro.
- Primary point of contact for SBA document requests on guaranty purchases.
- Prepared, reviewed and submitted Regular 7(a) Guaranty Purchase tabs to the SBA in support of the bank's guarantee claims on defaulted loans.
- Prepared, reviewed and submitted Care and Preservation of Collateral tabs to the SBA for reimbursement of fees paid by the bank.
- Updated MAS database software with appraisal, tax and insurance information for collateral on all loans.
- Processed payments and record in Excel report for monthly audit review.
- Proficient knowledge of SBA loan documents.
Education
Bachelor of Arts - Business Administration
Rutgers University School of Business
CamdenSkills
- Loan administration
- Trade Settlement
- Team leadership
- FLUENT IN SPANISH
- ACBS
- Solvas
- ClearPar
- Markit WSO
- DebtDomain
- JIRA
- MS Office
Phone
cell, (732) 310-0295
Timeline
Client Services Vice President - Team Lead
GLAS Americas LLC
10.2023 - Current
Client Services Associate
GLAS Americas LLC
01.2022 - 10.2023
Loan Operations Analyst | Wholesale Lending Operations
Barclays Capital
03.2018 - 01.2022
Commercial Loan Administrator II, SBA Workout | Risk Management
TD Bank
02.2012 - 03.2018
Bachelor of Arts - Business Administration
Rutgers University School of Business