Danny N. Brown
Summary
Facilitated communication between clients and internal departments, ensuring seamless processes and optimal resolutions to drive customer satisfaction and retention.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Customer Success Representative
Radius Telematics
Atlanta
12.2025 - Current
- Managed customer inquiries and provided timely support through various communication channels.
- Collaborated with cross-functional teams to ensure customer satisfaction and product knowledge.
- Trained new team members on customer service protocols and system navigation.
- Documented customer interactions and feedback in the company CRM system consistently (Zendesk).
- Facilitated onboarding experiences for new clients, ensuring smooth transitions to services.
- Resolved customer inquiries in a timely manner while maintaining high quality standards.
- Investigated customer complaints and identified appropriate solutions.
- Manage Logistics Project for Inventory for US customer base
- Track Inventory via Netsuite
- Trained junior staff on logistics processes and compliance standards effectively.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Utilized software programs to track shipments from origin to destination.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Organized and managed the inventory of all incoming and outgoing shipments.
Ad Production Coordinator II
CoStar Realty Group
Atlanta
02.2020 - 07.2025
- Conduct in-depth research using tools like rent comparable reports and lead tracking to optimize client listings.
- Serve as a key liaison between clients and sales teams, providing support for navigating customer portals and enhancing listings.
- Ensure seamless vendor syndication (Yardi, RealPage, AppFolio) and address discrepancies.
- Coordinate with marketing teams to onboard newly subscribed clients, ensuring a smooth transition.
- Partner with Sales Representatives to resolve contract issues, process renewals, and manage multi-property listings.
- Maintain a 99% Case Quality Audit score by investigating fraudulent activities and ensuring accurate property listings.
- Troubleshoot mobile access and browser-related issues, escalating tickets for resolution.
Technical Support Consultant/Expert
Verizon Wireless
01.2013 - 08.2019
- Diagnosed and resolved complex technical issues involving mobile devices, email configurations, and internet connectivity.
- Provided expert guidance on mobile applications, troubleshooting smart devices, and resolving software and hardware problems.
- Escalated priority issues efficiently to minimize customer downtime and enhance user experience.
- Delivered customer support through remote connections and call distribution phone systems.
Customer Retention Senior Representative
Verizon Wireless
11.2011 - 12.2012
- Conducted thorough reviews of regulated documents, logs, and customer forms.
- Developed tailored retention strategies to maintain customer satisfaction and loyalty.
- Researched and presented cost-saving opportunities and alternative solutions to retain clients.
Customer Retention Specialist
Verizon Wireless
04.2010 - 10.2011
- Assisted customers with billing inquiries, upgrades, and technical troubleshooting.
- Configured and supported mobile devices across multiple operating systems (iOS, Android, Blackberry, Windows Mobile).
- Applied deductive reasoning to analyze and resolve device, application, and account issues.
Education
Bachelor of Science - Business Administration, Concentration in Management
Savannah State University
Savannah, GASkills
- Customer Success & Retention
- Case Management & Troubleshooting
- Data Analysis & Research
- CRM & Customer Engagement Tools
- Process Improvement & Best Practices
- Contract Review & Compliance
- Cross-functional Collaboration
- Technical Support & Mobile Applications
- Problem Resolution & Root Cause Analysis
- Microsoft Office & Email Configuration
- CRM Platforms: Salesforce, HubSpot, Zendesk
- Data Analysis: Excel, Google Sheets, SQL (Basic)
- Communication Tools: Slack, Microsoft Teams, Zoom
- Ticketing Systems: ServiceNow, JIRA
- Logistics coordination
- Software troubleshooting
- Inventory management
- CRM documentation
- Microsoft Excel
- Oracle database management
- Zendesk expertise
Community Service & Volunteer Work
Habitat for Humanity – Brush with Kindness Event, 2023-09, 2024-04, Assisted with community improvement projects, supporting local housing initiatives.
References
Professional References Available Upon Request
Timeline
Customer Success Representative
Radius Telematics
12.2025 - Current
Ad Production Coordinator II
CoStar Realty Group
02.2020 - 07.2025
Technical Support Consultant/Expert
Verizon Wireless
01.2013 - 08.2019
Customer Retention Senior Representative
Verizon Wireless
11.2011 - 12.2012
Customer Retention Specialist
Verizon Wireless
04.2010 - 10.2011
Bachelor of Science - Business Administration, Concentration in Management
Savannah State University