Zi Xin "Amy" Gao
Brooklyn,NY
Summary
Bright Office Administrator with success in supporting staff by providing clerical expertise. Talented in multitasking and organization. Successful at assisting staff with duties beyond those assigned and always willing to pitch in and help.
Overview
3
3
years of professional experience
Work History
HR Generalist
Golden Touch Home Health
12.2021 - Current
- Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
- Maintained confidentiality and security of all information, ensuring compliance with HIPAA.
- Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
- Maintained up-to-date knowledge of labor legislation, ensuring company policies remained compliant and protected against liabilities.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Office Administrator
SSD Construction Corp
10.2021 - 12.2021
- Drafted professional memos, letters and emails to support business objectives and growth.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scanned documents and saved in database to keep records of essential organizational information.
- Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Account Manager
Zell Solutions
03.2021 - 09.2021
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Performed administrative tasks such as booking, recruitment, onboarding, and organizing morning meetings.
Education
Bachelor of Arts - Game And Interactive Media Design
Academy of Art University
San Francisco, CA 09.2013 - 2018.06
Skills
Administrative support
Customer Support
Filing and data archiving
Meticulous attention to detail
Strong Problem Solver
Languages
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Limited Working
Software
Microsoft Word
Microsoft Excel
Adobe Suite
Timeline
HR Generalist
Golden Touch Home Health
12.2021 - Current
Office Administrator
SSD Construction Corp
10.2021 - 12.2021
Account Manager
Zell Solutions
03.2021 - 09.2021
Bachelor of Arts - Game And Interactive Media Design
Academy of Art University
09.2013 - 2018.06
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