Danny Peterman

Dell computers repair for various customers federal accounts and business accounts some residential clients

• Lead technician for Installing and Maintaining POS equipment in DFW for our customers, which are restaurants, bars and hotels
• Handle planning and installation of the Windows server, switches credit card readers, thermal printers and configured the network to make sure the connection was communicating via Static IP or DHCP
• Support and install Windows servers as well as Rpower, Foucus and Revention terminals
• Oversee site surveys before installation of any equipment such as checking cabling, power, etc

• Assisted and trained clients and IBM technical personnel for multi-platforms and OEM products in a high volume/demand environment
• Break/fix support of IBM Pseries servers and Linux HMC
• Windows 7/10 Hardware and software refresh projects for PC’s / laptops
• Received service request/open tickets from clients and recorded incident related information
• Microsoft Office, Outlook, Lotus Notes and Symphony support
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• Setup and configured LAN/WAN on computers
• Access point installations and configurations
• Provided recommended updates to knowledge-based systems and maintenance packages, also provided hardware or software technical support assistance to clients and IBM personnel in multi-vendor, multi-protocol networks/systems in the high availability product environment
• While utilizing my professional knowledge and problem determination skills, I was able to resolve the problem sources by identifying issues involving hardware, microcode, operating systems, application programs, and network issues
• Switch/Router installs including cabling and configurations
• Worked with DHCP/Static IP
• Responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems
• My primary technical interface was with IBM clients for the coordination of hardware and/or software support and delivery of operational services as required by the client
• Proactively advise clients of preventive maintenance, configuration, operation and environmental factors which could have impacted their product performance or impair the client's IT operation
• IBM/ BNSF Technical Environment: AIX/Unix, Data on Tap, Linux, Microsoft Windows 7/10, Exchange O365, Sun Solaris, IBM Cloud, Lotus Notes