Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danny Powell

Dallas,TX

Summary

Results-driven Analyst with over 7 years of experience in application management and implementation. Proficient in developing functional and non-functional business requirements and translating business strategy into product requirements. Proven ability to lead projects and collaborate with cross-functional teams to deliver software solutions aligned with business objectives. Strong knowledge of system architecture, SDLC, Agile, and Scrum development. Adept at simplifying complex processes and possessing strong business acumen, project management skills, and analytical thinking.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sr. Quality Assurance Analyst

Gainsco Insurance
09.2017 - Current
  • Improved customer satisfaction with software products by conducting thorough usability tests.
  • Established strong relationships with cross-functional teams, promoting effective organizational communication and collaboration.
  • Conducted regular risk assessments to identify potential issues affecting product quality or release timelines proactively.
  • Reduced defects in production releases by 30% by implementing rigorous testing procedures.
  • Mentored and coached team members on QA topics and strategies.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.

Claims Adjuster

Gainsco Insurance
10.2014 - 09.2017
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Answered customer questions regarding deductibles.
  • Examined claims forms and other records to determine insurance coverage.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.

Training Manager

Bed Bath and Beyond
06.2007 - 10.2014
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Reduced onboarding time for new hires b through the development of effective orientation modules.
  • Directed field training to enhance participants' skills.

Education

Master of Education - Instructional Design

Western Governors University
Salt Lake City, UT
01-2018

Skills

  • Requirements gathering
  • Process mapping
  • Business process improvement
  • Agile methodology
  • SQL
  • Azure DevOps
  • Off-Shore Resource Management
  • Scrum methodology

Certification

  • Certified ScrumMaster (CSM), Scrum Alliance, Certificate # 1113009

Timeline

Sr. Quality Assurance Analyst

Gainsco Insurance
09.2017 - Current

Claims Adjuster

Gainsco Insurance
10.2014 - 09.2017

Training Manager

Bed Bath and Beyond
06.2007 - 10.2014

Master of Education - Instructional Design

Western Governors University

Similar Profiles

CREATE PROFILE
Danny Powell