Danny Pradia
Spring,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Store Manager
Prime Communications AT&T
08.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Stock Associate
Finish Line
11.2018 - Current
- Improved inventory accuracy by conducting regular stock audits and updating the database accordingly.
- Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.
- Reduced shrinkage rates with vigilant monitoring of stock levels and timely reporting of discrepancies.
- Streamlined order fulfillment processes, ensuring accurate picking and packing of items for shipment.
Customer Service Representative
AT&T
04.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Advocate
Carvana
10.2021 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined communication channels for improved responsiveness to customer inquiries.
- Collaborated with team members to ensure consistent high-quality service delivery across the organization.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
Store Manager
Jiffy Lube
07.2014 - 04.2018
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Science - Cybersecurity Bachelor of Applied Technology
Lone Star College System
Spring, TX05.2025
High School Diploma -
Hightower High School
Missouri City, TX05.2007
Skills
- Revenue Generation
- Risk Management
- Employee Training
- Supply Ordering
- Data Entry
- Data Collection
- Consultative Sales
- Account updating
- Service-oriented mindset
Timeline
Store Manager
Prime Communications AT&T
08.2023 - Current
Customer Service Representative
AT&T
04.2022 - 12.2022
Customer Advocate
Carvana
10.2021 - 04.2022
Stock Associate
Finish Line
11.2018 - Current
Store Manager
Jiffy Lube
07.2014 - 04.2018
Bachelor of Science - Cybersecurity Bachelor of Applied Technology
Lone Star College System
High School Diploma -
Hightower High School