Danny Provo
Phoenix
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
Work History
Mail Handler Assistant
United States Post Service
620 N 47th Ave Phoenix, Az 85043
11.2024 - Current
- Sorted and organized incoming mail to ensure efficient distribution across departments.
- Operated sorting machines and equipment to streamline mail processing operations.
- Assisted in maintaining inventory of mail supplies, ensuring availability for daily operations.
- Trained new staff on safety protocols and operational procedures for mail handling.
- Collaborated with team members to optimize workflow and reduce processing time.
- Monitored quality control during mail sorting to ensure accuracy and compliance with standards.
- Supported team members in managing high-volume periods, effectively reducing delays in mail distribution.
- Contributed to a well-organized workspace, maintaining a clean and clutter-free environment for efficient mail processing tasks.
Call Center Quality Analyst
Department of Economic Security
Phoenix, AZ
03.2013 - 12.2024
- Reviews case determinations for Federal Nutrition Assistance (NA), Medical Assistance (MA), and Temporary assistance to needy families (TANF) program cases and ensures program compliance with applicable federal laws and regulations
- Identifies and analysis decencies on case reviewed, validates use of correct action plans and tools
- Review with staff to provide feedback and avoid future errors develops , conducts or coordinates NA program refresher session to enhance program knowledge
- Performs eligibility work as required, interview customers for NA, MA, and TANF and complete cases as needed.
Fair Hearing Specialist
Department of Economic Security
Phoenix, AZ
05.2007 - 02.2013
- Read, understand and interpret complex issues, laws and policies Establish and maintain professional working relationships with staff and management Work independently and in a team environment Respond to staff with tack, diplomacy, accuracy and appropriate and timely information Traveled from local offices to Primary Informants homes to take photographs, fingerprints, and have any paper documents signed if needed
- Conference Primary Informants face to face trying to stop them from filling a Fair Hearing for the state
Program Service Evaluator 1 - 3
Department of Economic Security
Phoenix, AZ
11.2005 - 05.2007
- Proper grammar, spelling and punctuation Eligibility process for DBME programs Federal and state rules and regulations governing other public assisting programs Preventing duplication and optimizing resource utilization Federal regulations governing SNAP, TANF and Medical programs Computer programs/systems utilized by FAA for eligibility determinations such as Aztecs, HEAPlus, Onbase etc
Education
High School Diploma -
Independence High School
Glendale, AZNorthern Arizona University
Flagstaff, AZSkills
- Communication of very complex issues verbally and in writing in a clear and concise manner
- Performing technical, complex and difficulty work using independent judgement
- Setting priorities and meeting deadlines
- Problem identification and solving
- Organizational and interpersonal skills including prioritization of projects and tasks
- Time management
- Conflict resolution
- Critical thinking
- Customer service
- Computer skills
- Organizational skills
- Principles and processes for providing excellent customer service
- Call monitoring
Timeline
Mail Handler Assistant
United States Post Service
11.2024 - Current
Call Center Quality Analyst
Department of Economic Security
03.2013 - 12.2024
Fair Hearing Specialist
Department of Economic Security
05.2007 - 02.2013
Program Service Evaluator 1 - 3
Department of Economic Security
11.2005 - 05.2007
Northern Arizona University
High School Diploma -
Independence High School