Danny Rami
Corona,CA
Summary
Goal-oriented Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
20
20
years of professional experience
Work History
Store Leader
Apple, Brea /Northridge
12.2011 - Current
- Participate with other senior management and retail leaders to establish strategic plans and objectives; have overall responsibility for managing budgets and meeting financial and performance goals
- Make final decisions on administrative and operational matters and ensure objectives are achieved
- Work on complex issues where analysis of situations or data requires in-depth knowledge of company
- Directly manage Apple employees and management team; exercise judgment and partnership with Apple experts in hiring, firing, and employee discipline
- Delegate work to leadership team and assign experiences and connection teams to Senior Managers and Managers
- Recommend and implement changes to business practices and processes
- Have access to confidential company business and financial information and have authority to make related decisions
- Maintain in-depth knowledge of functional areas, business strategies, and corporate goals
- Set and communicate expectations for individual performance
- Provide consistent and specific feedback on individual and team performance; foster culture of performance, recognition and accountability
- Inspire and motivate all employees through use of coaching techniques with team members and actively demonstrate APPLE Steps of Service when in conversations with customers
- Achieve sustainable results in business priorities
- Develop talent in multiple levels of leadership through leading, coaching, and training
- Inspire and challenge team by building team members' confidence in their skills and by recognizing excellent performances
- Gather and analyze business information required to support Apple Retail vision
- Build talent pipeline through recruiting, hiring, and developing top talent for Apple
- Regularly assess team sentiment through both formal and informal channels
- Attract diverse talent with passion and broad understanding of technology, combined with exceptional customer service skills
- Contribute to inclusive environment through respecting each others' differences and having curiosity to learn
- Demonstrate Apple's values of inclusion and diversity in daily activities
- Role model inclusive leadership behaviors and build, develop, and retain diverse teams
- Take action to ensure safe, respectful, and inclusive environment for all team members.
- Planned optimal workflow through successful scheduling and task delegation
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer
- Elevated team performance with motivational approach and excellent training abilities
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture
- Educated and trained staff to equip with knowledge about products, customer service and store policies
Store Director
Gap Inc/Old Navy, Riverside
03.2010 - 12.2011
- Market Training Store for brand standards and operations.
- Boosted revenue $3 million by developing and deploying strategies to effectively improve operations
- Reported to district manager regarding store and staff issues, financial goals and sales
Store Manager
Kohl's Department Stores, City of Industry
10.2008 - 03.2010
- Developing associates to become Executive Manager for new stores
- District Capitan for Community Relations and Merchandising.
- Managed inventory control, cash control, and store opening and closing procedures
Store Manager
Mervyns Stores
10.2006 - 10.2008
- Member of Regional College Recruiting Team
- District Mentor for High Performing Area Managers and Member of company's Accelerated Growth Program (High Performing Managers)
- District Operations Sponsor and Field Trainer for stores in district
- Managed inventory control, cash control, and store opening and closing procedures
General Manager/Director of Retail
Southern Textile Recycling
11.2003 - 10.2006
- Assisted CFO with financial modeling and scenario analysis on retail products and vendors
- Increased net income by improving efficiency and effectiveness by implementing continuous processing system
- Furthermore, integrated operating controls that helped reduce shrink
- As member of Executive team which helps President/CEO formulate strategic vision for Retail Division
Education
MBA - Business Administration
Concordia University
Irvine, CABachelor of Science - Public Policy, Management and Planning
University of Southern California
Los Angeles, CASkills
- SKILLS SUMMARY
- Innovative thinker who leads teams through actions, words, and consistent coaching at all levels I inspire and motivate by attracting, selecting and developing top talent to fulfill market and company vision and priorities
- Shrink Management
- Community Organization
- Compliance Requirements
- Critical Thinking
- Company Culture and Values
- Team Leadership
Timeline
Store Leader
Apple, Brea /Northridge
12.2011 - Current
Store Director
Gap Inc/Old Navy, Riverside
03.2010 - 12.2011
Store Manager
Kohl's Department Stores, City of Industry
10.2008 - 03.2010
Store Manager
Mervyns Stores
10.2006 - 10.2008
General Manager/Director of Retail
Southern Textile Recycling
11.2003 - 10.2006
MBA - Business Administration
Concordia University
Bachelor of Science - Public Policy, Management and Planning
University of Southern California