Danny Ramirez Rodriguez
Princeton Junction,NJ
Summary
I have extensive experience in leveraging customer service software and tools to effectively manage customer interactions, record customer information, and monitor service requests. My strong multitasking skills enable me to address multiple inquiries at once while delivering prompt responses. Additionally, I possess excellent communication and problem-solving abilities, which help me understand customer needs and provide suitable solutions efficiently.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Associate
Floor & Decor
Princeton, NJ
08.2025 - Current
- Used SalesForce and Microsoft Excel to create and maintain comprehensive project documentation.
- Gathered detailed requirements from clients to better understand their needs and expectations for each project.
- Worked with senior project managers to assist with day-to-day functions.
- Gained exposure to various phases of the project management process while working closely with experienced professionals in the field.
- Demonstrated adaptability by quickly learning new tools, technologies, or processes when required during projects'' execution.
Customer Service Lead
The Home Depot
01.2020 - 01.2025
- Assisted customers with product inquiries, orders, and issue resolution.
- Responded to customer complaints and provided appropriate solutions.
- Maintained customer accounts and updated information.
- Processed customer returns, exchanges, and refunds.
- Established and maintained positive customer relationships, ensuring customer satisfaction.
Education
B.A - Integrated Math and Science
William Paterson University
01.2023
Associates of Arts - undefined
Middlesex County College
01.2019
Skills
- Communication Skills
- Problem-Solving
- Order Processing
- Order Management
- Multi-tasking skills
- Typing Skills
- Microsoft Excel
- SQL
- Data Visualization
- Software knowledge
- Client communications
- Client relations
Certification
- The Complete SQL Bootcamp: Go from Zero to Hero / Udemy Online Course - Jose Portilla, Pierian Training (May, 2025)
- Python for Data Analysis / IBM (Aug, 2025)
- Python Project for Data Science / IBM (Aug, 2025)
Timeline
Project Associate
Floor & Decor
08.2025 - Current
Customer Service Lead
The Home Depot
01.2020 - 01.2025
Associates of Arts - undefined
Middlesex County College
B.A - Integrated Math and Science
William Paterson University