Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danny Ramos

Morongo Valley,CA

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Parts Driver

Champion Mitsubishi
09.2001 - 03.2006
  • Planned routes to maximize efficiency.
  • Pulled parts from storage and prepared daily deliveries to verified locations.
  • Delivered marketing materials such as weekly sales flyers.
  • Collected returned items from customer locations.
  • Performed warranty administration while on down time between parts delivery
  • Performed as acting lot porter manager
  • Trained as a Service Advisor on Saturdays

Service Advisor

Yucca Valley Chrysler Center
03.2006 - 03.2010
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
  • Provided timely, insightful and accurate reports to upper management.

Service Advisor

Yucca Valley Ford Center
07.2015 - 07.2016
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Maintained Ford Master service Advisor certification levels

Service Advisor

Yucca Valley Chrysler Center
03.2010 - 10.2019
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Developed estimates by costing materials, supplies, and labor.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested additional services to customers in order to meet upsell goals.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • I have developed and maintained a very large clientele in the Morongo Basin, which currently many customers have followed me to the lower Desert Coachella Valley to Crystal Chrysler where they drive long a very distance to receive their automotive needs from me versus going to their local dealer.. This means alot to me as I to them!

Service Advisor

Crystal Chrysler
10.2019 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Extremely high customer service scores
  • Have worked multiple dealership positions from porter all the way through parts manager to asst service manager and service advisor
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Interpreted diagnostic results to provide accurate repair recommendations.

Education

GED -

Palm Springs High School
Palm Springs, CA
06.1993

Skills

  • Records Maintenance
  • Staff Training
  • Handling Customer Complaints
  • Till Counting
  • Client Rapport-Building
  • Sales Expertise
  • Data Processing
  • Providing Feedback
  • Information Updates
  • Listening Skills

Timeline

Service Advisor

Crystal Chrysler
10.2019 - Current

Service Advisor

Yucca Valley Ford Center
07.2015 - 07.2016

Service Advisor

Yucca Valley Chrysler Center
03.2010 - 10.2019

Service Advisor

Yucca Valley Chrysler Center
03.2006 - 03.2010

Parts Driver

Champion Mitsubishi
09.2001 - 03.2006

GED -

Palm Springs High School
Danny Ramos