Danny Rincon

Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 5+ years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations. Skilled call center professional versed in customer support protocols for Dies making. Bring extensive high-call volume experience spanning 5+ years working with Rule and die maker consumers. Superior computer skills and telephone etiquette. Hardworking Customer Service Representative with 5+ years of experience working with Die maker . Trained in project and time management with extensive knowledge of die cutting and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Grasps company initiatives quickly as Customer Service Rep, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties. Conscientious Customer Service Rep with 5+ years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Qualified Customer Service Rep with 5+ years of experience in fast-paced customer service and call center environments supporting 2-3 phone lines company needs. Personable and professional under pressure. Motivated Customer Service Representative with over 5+ years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English and Spanish. Experienced customer service professional capable of coordinating shipments, coordinating dispatches and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Achieved Discretionary Award through effectively helping with assisting peers.
• 6 Bronze awards Awarded due to performance.