Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SalesAssociate

Danny Robinson

Richland,MO

Summary

Dynamic store manager with a proven track record at National TV Sales & Rental, excelling in customer service and inventory management. Enhanced team performance through strategic training, boosting sales by 20%. Skilled in conflict resolution and relationship building, fostering a collaborative environment that drives customer satisfaction and repeat business.

Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

25
25
years of professional experience

Work History

Sales Associate

Walmart
01.2024 - 06.2025
  • Assisted customers in locating products and answering inquiries to enhance shopping experience.
  • Managed inventory levels, ensuring product availability and organization on sales floor.
  • Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
  • Collaborated with team members to maintain store cleanliness and visual merchandising standards.
  • Trained new associates on store procedures and customer service protocols for operational efficiency.
  • Resolved customer complaints promptly, contributing to positive shopping experiences and repeat business.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

OTR Truck Driver

Exl Logistics
02.2017 - 12.2023
  • Operated long-haul trucks safely across various states, ensuring timely deliveries.
  • Conducted pre-trip and post-trip inspections to maintain vehicle safety and compliance.
  • Managed logistics by planning efficient routes to optimize fuel consumption and delivery schedules.
  • Communicated effectively with dispatchers to report delays or changes in delivery status.
  • Maintained accurate records of mileage, fuel usage, and delivery documentation for compliance audits.
  • Adhered to all federal, state, and local traffic regulations while driving commercial vehicles.
  • Assisted in training new drivers on safe driving practices and company policies.
  • Implemented best practices for cargo handling to minimize damage during transport.
  • Made sure that deliveries were on time for scheduled appointments.
  • Maintained accurate driving records in accordance with federal laws and regulations.
  • Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
  • Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
  • Inspected vehicle before and after every trip and conducted minor repairs.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
  • Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
  • Inspected vehicles and completed routine maintenance to keep equipment in good working order.
  • Delivered goods to customers both locally and long distance.
  • Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.
  • Charted out upcoming routes with GPS technology and maps.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Communicated regularly with dispatcher to provide updates on delivery times.
  • Contacted dispatch to report delivery incidents and determine best methods for resolution.

Store Manager

National TV Sales & Rental
03.2000 - 10.2005
  • Oversaw daily store operations, ensuring optimal efficiency and customer satisfaction.
  • Developed staff training programs to enhance product knowledge and service skills.
  • Implemented inventory management systems to reduce waste and improve stock accuracy.
  • Analyzed sales data to identify trends and inform strategic merchandising decisions.
  • Coordinated promotional events, increasing foot traffic and enhancing brand visibility.
  • Established operational procedures that improved workflow consistency across departments.
  • Managed budgeting processes, aligning financial goals with overall business strategy.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Supervised guests at front counter, answering questions regarding products.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.

Education

High School Diploma -

Enid High School
Enid, OK
05-1990

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building

  • Money handling
  • Verbal/written communication
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Conflict resolution
  • Store opening and closing
  • Sales expertise

  • Customer needs assessment
  • Sales strategies
  • Retail store operations


Accomplishments

  • Awarded “Employee of the Month” in 2025.

Timeline

Sales Associate

Walmart
01.2024 - 06.2025

OTR Truck Driver

Exl Logistics
02.2017 - 12.2023

Store Manager

National TV Sales & Rental
03.2000 - 10.2005

High School Diploma -

Enid High School

Similar Profiles

CREATE PROFILE
Danny Robinson