Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danny Santos

Danny Santos

Saint Paul,MN

Summary

To secure an IT Administrator position where I can leverage my technical support experience, problem-solving abilities, and foundational knowledge in system architecture and cybersecurity to manage networks, maintain system integrity, and ensure seamless IT operations while advancing my career in infrastructure and hardware engineering.


Developed critical technical skills in fast-paced, IT-focused environment, excelling in programming and system troubleshooting. Demonstrates strong analytical thinking and effective collaboration, aiming to transition into new field. Seeks to apply these valuable skills to drive success in diverse professional settings.

Overview

1
1
year of professional experience

Work History

IT Intern (Security & Hardware Focus)

Hacker Attackers
05.2024 - 08.2024
  • Diagnosed and repaired hardware and software failures in real-time
  • Resolved system crashes and addressed cybersecurity vulnerabilities
  • Gained experience with debugging, threat detection, and system optimization
  • Improved technical communication and project coordination skills

Student IT Helpdesk Technician

Century College
01.2024 - 01.2025
  • Delivered front-line technical support to students, faculty, and staff, resolving hardware, software, and connectivity issues with professionalism and efficiency
  • Diagnosed and resolved Wi-Fi connectivity issues, configured network settings, and assisted with VPN and remote access to institutional software
  • Provided hands-on support for Microsoft Office Suite, email configuration, and account access across various devices and platforms
  • Troubleshot printer hardware and software issues, performed driver installations, and enabled seamless network printing capabilities
  • Empowered users by delivering clear, user-friendly guidance, enhancing digital literacy and ensuring minimal downtime for academic operations
  • Gained real-world experience in IT support and customer service while honing problem-solving and communication skills in a fast-paced environment

Warehouse Associate

Amazon MSP 8
11.2023 - 02.2024
  • Maintained fast-paced workflow by efficiently managing inventory movement, staging, and order sortation to meet strict shipping deadlines
  • Operated as a “water spider,” proactively replenishing workstations and ensuring uninterrupted production flow across multiple departments
  • Collaborated cross-functionally with team members to identify bottlenecks and implement real-time solutions, improving overall productivity
  • Demonstrated strong reliability, adaptability, and attention to detail in a dynamic logistics environment, contributing to daily operational success
  • Recognized for consistently supporting peers and taking initiative during high-demand periods

Education

Associate Degree - Information Technology Administrator

Century College
White Bear Lake, MN
01.2025

High School Diploma - undefined

Harding Senior High School
Saint Paul, MN
01.2021

Skills

  • Hardware Diagnosis & Repair
  • Software Debugging
  • System Crash Resolution
  • Cybersecurity Awareness
  • Network Troubleshooting
  • Microsoft Office & Email Support
  • Printer & Driver Configuration
  • Basic Project Management

Languages

Hmong
Professional Working

Timeline

IT Intern (Security & Hardware Focus)

Hacker Attackers
05.2024 - 08.2024

Student IT Helpdesk Technician

Century College
01.2024 - 01.2025

Warehouse Associate

Amazon MSP 8
11.2023 - 02.2024

High School Diploma - undefined

Harding Senior High School

Associate Degree - Information Technology Administrator

Century College
Danny Santos