Summary
Overview
Work History
Education
Skills
Timeline
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Danny Sanzone

Kihei

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Hotel Wailea. Proven ability to enhance guest experiences through effective communication and cash handling expertise. Adept at multitasking in fast-paced environments, ensuring satisfaction while maintaining high standards of food safety and cleanliness.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Overview

3
3
years of professional experience

Work History

Server/Waiter

Hotel Wailea
03.2022 - Current
  • Customer Service Excellence: Provide exceptional service by anticipating guest needs and delivering a positive dining experience.
  • Order Accuracy: Accurately take food and drink orders, ensuring special requests and dietary restrictions are noted and communicated to the kitchen.
  • Team Collaboration: Work closely with kitchen staff, bartenders, and fellow servers to ensure smooth and efficient service.
  • Upselling: Suggest additional items (such as appetizers, desserts, or drinks) to enhance the customer experience and increase sales.
  • Problem-Solving: Address customer complaints or concerns professionally and promptly to ensure satisfaction and resolve any issues.
  • Cash Handling: Process payments, handle cash and credit transactions, and provide correct change while maintaining accuracy.
  • Multitasking: Manage multiple tables efficiently, ensuring that all guests receive timely service and attention.
  • Cleanliness and Organization: Maintain a clean and organized dining area, including setting and clearing tables, refilling condiments, and managing supplies.
  • Compliance with Health & Safety Standards: Adhere to food safety regulations and cleanliness standards to ensure the safety of customers and staff.
  • Strong Communication Skills: Effectively communicate with customers and team members to ensure seamless service and customer satisfaction.

In Room Dining

Hotel Wailea
03.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

High School Diploma -

Hawaii Technology Academy/Maui High School
Kihei, HI
05-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Safe food handling
  • Customer service
  • Food safety practices
  • Memory retention

Timeline

Server/Waiter

Hotel Wailea
03.2022 - Current

In Room Dining

Hotel Wailea
03.2022 - Current

High School Diploma -

Hawaii Technology Academy/Maui High School

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