Danny Silva
Hawaiian Gardens,CA
Summary
Automotive Professional focused on customer inquiry resolution and vehicle functionality. Enhanced customer satisfaction and loyalty through effective problem-solving and communication skills, while assisting customers with tire selection and repair services. Contributed to team performance by sharing knowledge and best practices in customer service operations.
Overview
2
2
years of post-secondary education
2
2
years of professional experience
Work History
Customer Service Representative
Discount Tire Service Center
Downey, CA
04.2024 - Current
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Guided customers in tire selection and installation to ensure optimal choices.
- Processed transactions using point-of-sale systems efficiently.
- Provided detailed quotes for vehicle services and repairs, ensuring transparency.
- Elaborated in detail vehicle functionality and repairs to customers for better understanding, articulating priority repairs to assist the service and sales.
- Maintained inventory levels of tires and related products.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified opportunities for upselling additional products or services based on customer needs.
- Strengthened customer retention by offering discount options.
- Verified Technicians recommendation before communicating with customer and verifying work completion and quality before returning vehicle to customer.
- Educated customers on tire maintenance and safety practices.
- Surpassed sales goals through implementation of successful marketing strategies.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
General Service Technician
Discount Tire Service Center
Downey, CA
04.2024 - Current
- Mounted and balanced tires using specialized equipment efficiently.
- Inspected and diagnosed vehicle tire issues for timely service.
- Guided customers in selecting tire products that matched their specific needs and preferences.
- Replaced suspension components, alternators, belts, hoses, and did basic wheel alignments or simple fluid exchange service.(braking,cooling,transmission,steering systems)
- Conducted thorough vehicle health inspections of tires, brakes, steering and suspension etc. for optimal safety compliance.
- Maintained clean and organized workspaces across service areas.
- Collaborated with team members as Lead Tech to streamline workflow processes daily.
- Performed routine maintenance and repairs on vehicles, including oil changes, tire rotations, brakes, exhaust systems and other services as needed.
- Replaced faulty spark plugs, filters, hoses and other engine components as necessary.
- Changed oil and filters in vehicles daily.
- Assessed tire wear or damage due to failing suspension system components or road conditions.
- Checked steering systems for alignment accuracy or any loose connections that could cause steering wheel vibration.
- Performed wheel alignments to help improve handling characteristics of a vehicle.
- Identified worn out fluid levels such as oil, coolant or brake fluid and evaluate for failing components or leaks.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Education
Associate of Applied Science - Automotive Engineering
Cerritos College
Norwalk, CA 02.2017 - 03.2019
Artesia High School
Lakewood, CASkills
- Thorough vehicle inspections
- Point-of-sale systems
- Customer inquiry resolution
- Customer service
- Vehicle functionality
- Intermediate Automotive repair
- Product knowledge
- Sales techniques
- Service quoting
- Negotiation strategies
- Store maintenance
- Service recommendations
- Credit card payment processing
- Store Specials and promotions
References
- Jr. Salguero (213) 282-0345 - Assistant Manager - American Tire Stores
- Manny Acosta (818) 314-7485 - Regional Manager - American Tire Depot
- Aaron Hurtado (909) 997-0397 - Manager - American Tire Depot
- Christian Gonzalez (323) 868-0144 - Customer Service Assistant - Discount tire Service Center
- Boris Herrera (562) 440-9174 - Mechanic
Timeline
Customer Service Representative
Discount Tire Service Center
04.2024 - Current
General Service Technician
Discount Tire Service Center
04.2024 - Current
Associate of Applied Science - Automotive Engineering
Cerritos College
02.2017 - 03.2019
Artesia High School