Danny Simbeya Jr.
Nashville,NC
Summary
Proven track record of enhancing customer satisfaction and streamlining service processes through exceptional team collaboration and adaptability. Skilled in multitasking and active listening, significantly improved guest experience and operational efficiency. Expert in staff coordination and training, fostering a culture of continuous improvement and excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Chick-fil-A
08.2021 - 12.2021
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Contributed to the improvement of overall restaurant efficiency by streamlining front-of-house processes and communication between team members.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Adjusted food preparation methods in accordance with customer requests.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Demonstrated knowledge of menu items and corresponding ingredients.
To-Go Specialist
Olive Garden
09.2019 - 07.2021
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Host
Olive Garden
09.2019 - 07.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Voluntary Worker
United Way Of Lake County
02.2019 - 04.2019
- Enabled better access to resources for disadvantaged communities by volunteering at educational centers and tutoring students from low-income backgrounds.
- Inspired positive change within the community by identifying areas of need and proactively working towards solutions with other dedicated volunteers.
- Maintained and updated database of information for organization.
- Collaborated with other volunteers to create a strong network of support for local organizations, increasing overall impact on the community.
- Promoted social inclusivity by developing and implementing programs for underrepresented groups within the community.
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Assisted with event coordination and on-site support.
- Provided support to individuals in need through regular volunteer work at homeless shelters, soup kitchens, and food banks.
- Strengthened relationships between diverse community members through involvement in cultural events and workshops promoting inclusivity.
- Fostered personal growth of fellow volunteers by offering mentorship, guidance, and encouragement throughout their service journey.
Education
High School Diploma -
Mentor High School
Mentor, OH06.2021
Skills
- Team Collaboration
- Social Perceptiveness
- Staff Coordination
- Phone Etiquette
- Special requests handling
- Training and mentoring
- Multitasking Abilities
- Active Listening
- Decision-Making
- Relationship Building
Certification
- Microsoft Office Specialist (MOS) - Associate Certification: Word and Word 2019, Excel and Excel 2019, Powerpoint and Powerpoint 2019
Timeline
Front of House Team Member
Chick-fil-A
08.2021 - 12.2021
To-Go Specialist
Olive Garden
09.2019 - 07.2021
Host
Olive Garden
09.2019 - 07.2021
Voluntary Worker
United Way Of Lake County
02.2019 - 04.2019
High School Diploma -
Mentor High School