Customer Service Cashier
Friendly Express
05.2023 - 07.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Processed customer orders and accurately handled payment transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained accurate records of customer transactions for reporting purposes.
- Utilized various software applications to process customer orders.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.