Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danny Ulloa

Homestead,FL

Summary

Driven by a results-focused approach, I excelled at Solis as an OTC Supervisor, enhancing team productivity and streamlining finance services. Leveraging skills in business administration and staff management, I significantly improved invoice accuracy and customer satisfaction. My ability to mentor, coupled with critical thinking, propelled team efficiency and problem resolution.

Overview

9
9
years of professional experience

Work History

OTC Supervisor and Leadership

Solis
04.2021 - 07.2024
  • Mentor and develop team members in providing streamlined finance services.
  • Ensure accurate invoice submissions and manage bad debt provisions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Contact Myurell Lazo 305-282-8685

Marathon Gas Station

Supervisor Gas Station
04.2019 - 05.2021
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Directly responsible for the stocking, organization and cleanliness of all assigned cashier station.
  • Monitor theft in the location and reports incidents.

Front Desk Lead

First Services Residential
08.2016 - 02.2019
  • Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
  • Improved guest loyalty by proactively identifying opportunities for upselling additional services or amenities during the reservation process or at check-in/check-out stages.
  • Reported to Assistant Properly Manager on all operational matters concerning the Front Desk department.
  • Announced all visitors, contractors to Resident owners before allowing them to go up and permit access to only authorized visitors.
  • Contact Carolina 305-283-9677

Front Desk Clerk

Baymont Inn & Suit Hotel
06.2015 - 10.2016
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Asked for identifications and ensure that the provide credentials were accurate.
  • Contact Carolyn Reynoso 305-440-9772

Education

No Degree - Pilot

A.T.A Flight School Airline Training Academy
Pembroke Pines, FL
2024

Bachelor of Science - Business Administration

Miami Dade College
Miami, FL
2005

High School Diploma -

Barbara Goleman Senior High School
Miami Lakes, FL
06.2001

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Staff Discipline
  • Business Administration
  • Audit reporting
  • Problem Sensitivity
  • Critical Thinking
  • Active Listening

Languages

Spanish
English

Timeline

OTC Supervisor and Leadership

Solis
04.2021 - 07.2024

Marathon Gas Station

Supervisor Gas Station
04.2019 - 05.2021

Front Desk Lead

First Services Residential
08.2016 - 02.2019

Front Desk Clerk

Baymont Inn & Suit Hotel
06.2015 - 10.2016

No Degree - Pilot

A.T.A Flight School Airline Training Academy

Bachelor of Science - Business Administration

Miami Dade College

High School Diploma -

Barbara Goleman Senior High School

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Danny Ulloa