Danny Valdes
Lehigh Acres,United States
Summary
Reliable Manager demonstrating high level of ownership and initiative. Outgoing automotive sales professional dedicated to continuous improvement in face of evolving markets, vehicles and customer buying preferences. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Car Salesman
AutoNation Toyota Fort Myers
Fort Myers, FL
12.2022 - Current
- Followed up with customers to build long-term relationships and successful referrals.
- Managed sales negotiations and financing options.
- Responded to inquiries from potential customers via email and telephone.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Educated customers about sales processes, warranty requirements and service standards.
- Greeted customers to determine wants or needs.
Assistant Manager
Defy
Fort Myers, FL
10.2020 - 11.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Supervisor - Customer Service Associate
Head Pinz
Fort Myers, FL
06.2019 - 10.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Exceeded monthly membership quota expectations.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Improved customer service wait times to mitigate complaints.
- Consulted with customers regarding needs and addressed concerns.
Customer Service Representative
LPG Neurosurgery
Fort Myers, FL
Optometric Technician
Frantz EyeCare
Fort Myers, FL
Education
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FL06.2020
Some College (No Degree) - Emergency Medical Technology
Florida SouthWestern State College
Fort Myers, FLSkills
- Customer relations
- Product organization
- Problem-solving abilities
- Courteous demeanor
- Technologically savvy
- Adaptive team player
- Customer Service
- Goal Setting
- Product Sales
- Relationship Building
- Cold-calling
Timeline
Car Salesman
AutoNation Toyota Fort Myers
12.2022 - Current
Assistant Manager
Defy
10.2020 - 11.2022
Supervisor - Customer Service Associate
Head Pinz
06.2019 - 10.2020
Customer Service Representative
LPG Neurosurgery
Optometric Technician
Frantz EyeCare
High School Diploma -
Lehigh Senior High School
Some College (No Degree) - Emergency Medical Technology
Florida SouthWestern State College
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