Daniel Vanegas
Dallas,TX
Summary
Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.
Overview
5
5
years of professional experience
Work History
State Farm Glass Associate
State Farm
Dallas , TX
05.2022 - Current
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Provided customers with information regarding plan features, pricing, and availability.
- Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.
- Processed payments received from clients promptly according to established procedures.
Fire Ilr
State Farm
Dallas, Tx
02.2022 - 10.2022
- Participated in team meetings and contributed to team goals and objectives.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Assisted in the development and implementation of customer service policies and procedures.
- Collaborated with fellow team members to manage large volume of claims.
Lead Teacher
Little Sunshine Playhouse
Southlake , Tx
11.2020 - 06.2022
- Evaluated and improved classroom environment to promote ultimate learning experiences.
- Assisted in resolving conflicts between students, families, and staff members.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Implemented behavior management strategies to maintain classroom discipline.
Associate
QuikTrip
Arlington, Texas
03.2020 - 09.2020
- Ensured compliance with company safety regulations at all times while on the job.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Analyzed financial data to identify trends and areas for improvement.
- Provided customer service support for inquiries, complaints, and returns.
Server
Zolis
Fort Worth , Tx
12.2019 - 03.2020
- Addressed complaints to kitchen staff and served replacement items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Stayed informed about daily specials, new menu items, promotions.
Education
Bachelor of Arts - Criminal Justice
University of Arizona
Tucson, AZ12-2027
Licensed Insurance Agent - Insurance
State Farm
Dallas 06-2022
200 YTT - Yoga
Black Swan Yoga
Dallas 12-2021
Skills
- Preparing reports
- Problem-solving abilities
- Event coordination
- Time management
- Issue resolution
- Task prioritization
- Sales techniques
- Performance evaluations
- Customer engagement
- Service assistance
- Basic accounting
- Transaction processing
- Performance improvement
- Client engagement
- Creative problem solving
- Relationship building
Timeline
State Farm Glass Associate
State Farm
05.2022 - Current
Fire Ilr
State Farm
02.2022 - 10.2022
Lead Teacher
Little Sunshine Playhouse
11.2020 - 06.2022
Associate
QuikTrip
03.2020 - 09.2020
Server
Zolis
12.2019 - 03.2020
Bachelor of Arts - Criminal Justice
University of Arizona
Licensed Insurance Agent - Insurance
State Farm
200 YTT - Yoga
Black Swan Yoga