Danny Ventura
Billerica,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Automobile Service Supervisor
Lucid Motors
12.2022 - Current
- Enhanced customer satisfaction by implementing efficient scheduling and resource allocation for service appointments.
- Streamlined workflow processes for a more organized and effective service department, resulting in reduced wait times and increased productivity.
- Developed comprehensive training programs for new hires, ensuring consistent quality of service across the team.
- Collaborated with sales and parts departments to facilitate seamless communication, improving overall dealership operations.
- Managed warranty claims processing efficiently, expediting approvals and reimbursements for both customers and technicians.
- Conducted regular performance reviews of service staff to identify areas of improvement, leading to higher employee retention rates and better overall team performance.
- Built a high-performing team by hiring skilled technicians who shared the company''s commitment to delivering top-notch customer service experiences.
- Contributed to dealership''s overall success by consistently meeting or exceeding key performance indicators such as revenue growth, customer satisfaction scores, and employee retention rates.
Senior Store Manager
FedEx Office
07.2020 - 11.2022
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Developed a high-performing team through strategic recruitment, comprehensive training, and regular performance evaluations.
- Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
- Conducted regular financial analyses to identify areas of improvement and make data-driven decisions for future growth.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Managed vendor relationships to negotiate competitive pricing and ensure timely delivery of products and supplies.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
Assitant Service Manager
Prime Auto Group
07.2013 - 08.2019
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Conducted regular performance evaluations for staff members, offering constructive feedback and setting goals for professional growth.
- Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
Education
Associate of Arts - Automotive Technology
Universal Technical Institute of Massachusetts
Norwood, MA10.2010
Skills
- Employee Training
- Team Building Capabilities
- Customer Relations
- Customer Satisfaction
- Cross-Functional Collaboration
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Automobile Service Supervisor
Lucid Motors
12.2022 - Current
Senior Store Manager
FedEx Office
07.2020 - 11.2022
Assitant Service Manager
Prime Auto Group
07.2013 - 08.2019
Associate of Arts - Automotive Technology
Universal Technical Institute of Massachusetts
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