DANNY WILLIAMSON
Customer service and sales
Wesley Chapel,FL
Summary
My objective is to obtain a challenging position as a Customer Service /Sales Rep at a company where i am able to utilize my extensive sales and customer service skills; to fulfill the company’s mission above what is expected. SUMMARY OF QUALIFICATIONS Fifteen years experience in customer service, sales, and retention. Promote good listening skills and follow procedures in which to trouble shoot and resolve issues Answer client questions, to obtain full understanding of what was being requested. Excellent typing and computer skills, knowledgeable with different PC software Knowledge with Microsoft Windows and Word Excellent written and oral communication skills Maintaining basic knowledge of Employee Benefits Handling large amounts of cash.
Overview
21
21
years of professional experience
Work History
Customer Service and Sales
T-Mobile
02.2015 - 12.2024
- Hands on experience in customer support, internal sales, telemarketing, and selling all customers and clients
- Maintained detailed knowledge of the company’s products and services while keeping abreast of our leading competitors
- Maintained contact with existing customers through meeting, emails and by phone
- Kept up to date on changes in pricing, leasing programs, different incentives, campaigns and tradeshows
- Remarkable verbal and written communications skills
Customer Service and Sales
Verizon Wireless
03.2006 - 10.2015
- Worked in competitive environment handled retention and sold at high level
- Created and adhered to monthly budgets while striving towards the company set revenue targets
- Maintained detailed knowledge of the company’s products and services while keeping abreast of our leading competitors
- Worked in competitive environment handled retention and sold at high level
- Created and adhered to monthly budgets while striving towards the company set revenue targets
- Maintained detailed knowledge of the company’s products and services while keeping abreast of our leading competitors.
Sales and Customer Service
AT&T Wireless
05.2004 - 03.2006
- Hands on experience in customer support, internal sales, telemarketing, and selling all customers and clients
- Outstanding with business strategies and efficiently manages database entries using MS Access
- Sound grasp of technology products proficient ability to solve business problems
- Remarkable verbal and written communications skills
- Efficient in working with employees within departments and across functions
Education
Computer Technology
Central Texas College
Killeen, TexasSkills
- Product Promotion
- Welcoming Customers
- Customer Relations
- Consultative Sales Approach
Customer service and interactions
Years of customer service while using computers and multiple platform.
Timeline
Customer Service and Sales
T-Mobile
02.2015 - 12.2024
Customer Service and Sales
Verizon Wireless
03.2006 - 10.2015
Sales and Customer Service
AT&T Wireless
05.2004 - 03.2006
Computer Technology
Central Texas College
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