Danny Won
Los Angeles,CA
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
10
10
years of professional experience
Work History
Fine Dining Server
M Grill
08.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Food and Beverage Server
Caliphonia
04.2021 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Genwa Korean BBQ
04.2018 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Touhmi Izakaya
03.2016 - 04.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Server
Moodaepo Korean BBQ
12.2014 - 03.2016
- Served food and beverages promptly with focused attention to customer needs.
Barista
Bobastory
01.2013 - 11.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
High School Diploma -
Beverly Hills High School
Beverly Hills, CA06.2015
Skills
- Billing and Payment Processing
- Plates Presentation
- Dining Room Cleaning and Upkeep
- Customer Service and Rapport
- Menu Memorization
- Upselling Skills
- Cleanliness Standards
- Cool Under Pressure
- Guest Satisfaction
- Customer Service
Languages
Korean
Native or Bilingual
Timeline
Fine Dining Server
M Grill
08.2021 - 08.2022
Food and Beverage Server
Caliphonia
04.2021 - 08.2021
Server
Genwa Korean BBQ
04.2018 - 09.2020
Server
Touhmi Izakaya
03.2016 - 04.2018
Server
Moodaepo Korean BBQ
12.2014 - 03.2016
Barista
Bobastory
01.2013 - 11.2014
High School Diploma -
Beverly Hills High School
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