Danny Zuluaga
Teleperformance USA
Plantation
2
Languages
13
years of professional experience
Results-driven Customer Service Professional with 15 years of experience in fostering client relationships and enhancing customer satisfaction. Delivered effective solutions through strong problem-solving skills and proficiency in CRM software. Committed to achieving organizational goals while adapting to evolving needs and driving team collaboration.
Work History
Call center Agent
1 Year 8 Months- Assisted patients, doctors, and providers in creating orders for durable medical equipment, enhancing patient care.
- Explained how to use the equipment created orders for supplies of such equipment and and provided food supplies for patients
- Provided reliable assistance to social workers by being available for order inquiries.
- Learned about durable medical equipment for example crutches, wheelchairs, oxygen, and sleeping equipment for patients
- Explained how to use the equipment created orders for supplies of such equipment and provided food supplies for patients
eChat Employee Account Specialist
9 Years- Managed over 10,000 chats for Sprint international department and improving outstanding customer support
- Provided troubleshooting support for corporate and individual accounts, handling billing inquiries and general account assistance to achieve positive resolutions.
- Managed over 10,000 chats for Sprint international department, enhancing overall customer support experience.
- Resolved high balance accounts for Sprint/T-Mobile as a bilingual representative, facilitating effective communication and support.
- Executed tasks using Citrix and Microsoft Office applications
Installation Technician
2 Years 4 Months- Provided installation support and technical assistance for residential and business multi-media equipment, enhancing customer satisfaction for Best Buy.
- Conducted testing and troubleshooting of newly installed electronic systems, ensuring optimal performance and operational readiness.
- Diagnosed and repaired malfunctions in electronic systems to restore functionality. with troubleshooting and problem-solving abilities
Customer Service Representative
6 Months- Conducted customer retention initiatives for sale, web series, and travel accounts, utilizing incentives to enhance customer loyalty.
- Managed large volume of daily calls while maintaining high customers satisfaction rate.
- Resolved customer issues resulting in $2000 - $4000 in revenue for new customers.
- Managed high volume of daily calls, ensuring consistent customer satisfaction ratings above industry standard.
Education
Aviation Administration - Business
Began with a Business Administration
Associate in Arts (A.A.) - Business Administration
Skills
Call center operations
Customer Engagement
Customer communications
Problem solving
Attention to detail
Time management
Multitasking
Team development
Leadership
Relationship building
LANGUAGES
English Yes, Fluent
Spanish Yes, Fluent
Personal Information
Title: CUSTOMER SERVICE
Timeline
Call center Agent
07.2024 - 03.2026Read More
eChat Employee Account Specialist
Teleperformance USA
03.2015 - 03.2024Read More
Installation Technician
APEX
11.2012 - 03.2015Read More
Customer Service Representative
Saveology Travel, LLC
11.2012 - 05.2013Read More
Universidad de Eafit
Associate in Arts (A.A.) from Business Administration
Read More
Broward College
Aviation Administration from Business
Read More