DANNY JACKSON
Sales Manager
Cicero,IL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Manager
AccuQuote
Wheeling, IL
05.2022 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of 15 people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized promotional events and interacted with community to increase sales volume.
- Held weekly meetings with Sales agents to identify techniques to overcome sales obstacles.
Remote Account Executive and Life insurance agent
Accuquote
Wheeling, IL
06.2020 - Current
- Effectively building rapport and warm chatting clients to provide a comfortable environment on the phone
- Performing accurate need assessments to determine suitability
- Explaining in detail the client’s product options in a comprehensive and age appropriate way while prepping them for the process of applying
- Completing electronic application with accuracy
- Maintaining, updating and protecting client PII within the in house data base.
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
Medicare Specialist and Insurance Agent
Gohealth LLC
Chicago, IL
09.2013 - 06.2020
- Making excellent first impressions in order to build rapport with prospective clients in a call center environment
- Providing trouble shooting support for current clients while performing and processing accurate need assessments over the phone
- Explaining in detail the client’s product options in a comprehensive and age appropriate way
- Completing enrollments while maintaining, updating and protecting client PII and PHI within the in house data base.
Shift Manager
Potbelly Sandwich Works LLC
Chicago, IL
09.2009 - 01.2013
- Trained, coached and developed Potbelly associates
- Conducted weekly feedback sessions with associates and certified trainers
- Remained versed in and educated associates on all of the appropriate personnel policies, labor laws, and security and safety procedures
- Effectively drove neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes
- Control food components, labor, waste, and cash across shifts
- Counted drawers and ensuring proper cash handling procedures were followed.
Independent Agent
Just Energy
05.2006 - 05.2010
- Marketed Just Energy as a company and provided industry knowledge as an outside customer service representative contracting natural gas thermal rates for residential and commercial customers
- Took initiative by planning and achieving individual sales goals while supporting team goals
- Identified consumer needs and sales opportunities while interacting efficiently and effectively with current and prospective clients
- Built and maintained relationships with consumers while efficiently and effectively meeting their needs
- Protected client privacy by compliantly handling customer contracts and personal information
- Maintained a 70% customer retention rate logging fewer than 1% customer complaints
- Consistently in the top 5% of the Chicago workforce.
Education
Columbia College Chicago
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Oklahoma State University
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Tulsa Community College
Skills
- TECHNICAL SKILLS
- Excellent computer Skills
- Microsoft Office,Excel
- Sales Tracking
- Motivational Techniques
- Team Recruiting and Onboarding
- Sales Records Management
- Sales Quota Management
- Sales Statistics Analysis
- Customer Complaint Resolution
- Salesforce Software
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to analyze agent data in order to identify sales trends and monitor production.
- Helped create a company-wide, comprehensive training program for all sales team members.
- Promoted to Sales Manager after 2 successful years in the sales department.
Certification
- CSP - Certified Sales Professional
- Certified Sales manager, Accuquote - May 2022
- Illinois resident life license.
- 40 non-resident licenses since 2013
Timeline
Sales Manager
AccuQuote
05.2022 - Current
Remote Account Executive and Life insurance agent
Accuquote
06.2020 - Current
Medicare Specialist and Insurance Agent
Gohealth LLC
09.2013 - 06.2020
Shift Manager
Potbelly Sandwich Works LLC
09.2009 - 01.2013
Independent Agent
Just Energy
05.2006 - 05.2010
Columbia College Chicago
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Oklahoma State University
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Tulsa Community College
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