Summary
Overview
Work History
Education
Skills
Timeline
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Dannyel Rios

Houston,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

9
9
years of professional experience

Work History

Virtual Sales Representative

Best Buy
10.2023 - 07.2024
  • Created sales tracking tool using Excel, maintaining accurate records of monthly sales, chats and calls.
  • Communicated effectively with clients via chat, utilizing templates in alignment with corporate procedures.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Built relationships with customers and community to promote long term business growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Sales Associate

Best Buy
10.2016 - 09.2023
  • Responsible for greeting customers in the mobile products area and generating revenue
  • Helped in creating a more effective way to offer upsells to customers especially warranty upsells
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Often assisted coworkers with language barrier issue to satisfy the customer
  • Created a great customer experience by setting up and informing the customer about their new mobile device
  • Handled all transaction types including returns, exchanges and regular sales
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Office Assistant

Stratos Record Solutions
05.2015 - 02.2016
  • Assisted other co-workers in production to be more productive and efficient
  • Utilized office management software to record and track customer information.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.

Education

High School Diploma -

MacArthur High School
Houston, Texas

Skills

  • Bilingual (English / Spanish)
  • MS Office Software
  • Windows
  • Apple OS
  • Mathematics

Timeline

Virtual Sales Representative

Best Buy
10.2023 - 07.2024

Sales Associate

Best Buy
10.2016 - 09.2023

Office Assistant

Stratos Record Solutions
05.2015 - 02.2016

High School Diploma -

MacArthur High School

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Dannyel Rios