Dannyell Allen
Dallas,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
Work History
Senior Service Advocate
Farmers Insurance Agency
02.2023 - 09.2023
- Answered up to 100 telephone calls per day from company agents.
- Researching and developing customer solutions with external partners
- Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers
- Coordinated with clinical professionals to evaluate concerns and resolve problems.
Senior Account Specialist
AT&T
09.2018 - 11.2022
- Coordinate and audit accounting functions, programs, and equipment
- Prepare revenue projections forecast expenditure
- Utilizing several systems; CRM, salesforce, OMC, to assist with daily functions
- Communicating with customers via phone, handling up to 100 calls daily
- Advising customers on suitability of products based on technical needs
Executive Assistant
Always Available Services
01.2012 - 02.2018
- Coordinate and manage summit, meetings, conference calls and special events
- Preparing proposals, presentations, or bids, including developing pricing, developing strategic plans related to the customer and the proposed solutions
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Traveling to and from the customers premise for the purpose of engaging in sales activates
Education
High School Diploma -
Grambling University
Grambling, LA01.2012
Skills
- Project Management
- Sales Development
- CRM Software
- Data Classification
Awards
APEX 2021
Timeline
Senior Service Advocate
Farmers Insurance Agency
02.2023 - 09.2023
Senior Account Specialist
AT&T
09.2018 - 11.2022
Executive Assistant
Always Available Services
01.2012 - 02.2018
High School Diploma -
Grambling University