Daniel Pulido
Compton,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to increase customer service and decrease shop come backs. Team player and ready to positively impact company success.
Overview
23
23
years of professional experience
Work History
Automotive-service-manager
BP Ford
06.2020 - Current
- Achieved a higher gross profit for every month end increase in fixed right on first time .
- Increased numbers on pick up and delivery vehicles for customers
- increased numbers for mobile service operation
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Contain a high Csi number, regent group score as well as zone score
Automotive Service Manager
Santa Monica Ford Lincoln
08.2007 - 03.2020
Dispatcher /Technician
Downey Ford
03.2001 - 07.2007
Education
Associates of Automotive - Automotive Mechanics
Cerritos College
Norwalk, CA2005
Skills
- Service Department Operations
- Hiring and Training
- Customer Satisfaction
- Employee Retention
- Customer Service
- Cost Control
- Staff Management
- Team Building
- Process Improvement
- Performance Evaluations
- Preventive Maintenance
- Negotiation and Conflict Resolution
- Scheduling and Coordinating
- Teamwork and Collaboration
- Complex Problem Solving
Timeline
Automotive-service-manager
BP Ford
06.2020 - Current
Automotive Service Manager
Santa Monica Ford Lincoln
08.2007 - 03.2020
Dispatcher /Technician
Downey Ford
03.2001 - 07.2007
Associates of Automotive - Automotive Mechanics
Cerritos College
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