Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Pulido

Compton,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to increase customer service and decrease shop come backs. Team player and ready to positively impact company success.

Overview

23
23
years of professional experience

Work History

Automotive-service-manager

BP Ford
06.2020 - Current
  • Achieved a higher gross profit for every month end increase in fixed right on first time .
  • Increased numbers on pick up and delivery vehicles for customers
  • increased numbers for mobile service operation
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Contain a high Csi number, regent group score as well as zone score

Automotive Service Manager

Santa Monica Ford Lincoln
08.2007 - 03.2020

Dispatcher /Technician

Downey Ford
03.2001 - 07.2007

Education

Associates of Automotive - Automotive Mechanics

Cerritos College
Norwalk, CA
2005

Skills

  • Service Department Operations
  • Hiring and Training
  • Customer Satisfaction
  • Employee Retention
  • Customer Service
  • Cost Control
  • Staff Management
  • Team Building
  • Process Improvement
  • Performance Evaluations
  • Preventive Maintenance
  • Negotiation and Conflict Resolution
  • Scheduling and Coordinating
  • Teamwork and Collaboration
  • Complex Problem Solving

Timeline

Automotive-service-manager

BP Ford
06.2020 - Current

Automotive Service Manager

Santa Monica Ford Lincoln
08.2007 - 03.2020

Dispatcher /Technician

Downey Ford
03.2001 - 07.2007

Associates of Automotive - Automotive Mechanics

Cerritos College

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Daniel Pulido