Dannys Garcia
Riverview,FL
Summary
Dynamic Team Leader Manager at Greenberg Dental and Orthodontics with expertise in patient scheduling and conflict resolution. Proven track record in enhancing office workflow and fostering a collaborative environment. Adept at financial processing and delivering exceptional customer service, ensuring a positive experience for both patients and staff.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Greenberg Dental and Orthodontics
Tampa, Florida
08.2024 - 11.2025
- Managed scheduling for staff and patient appointments to ensure efficiency.
- Supervised daily operations to maintain a positive patient experience.
- Led team meetings to discuss patient care and office workflow improvements.
- Facilitated conflict resolution among team members to strengthen collaboration.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Identified areas where teams could improve their skillset.
- Provided technical assistance when needed.
Dental Front Office Receptionist
Henson Family Dental
Tampa, FL
08.2023 - 11.2024
Dental Front Office Receptionist
Greenberg Dental and Orthodontics
Tampa, FL
03.2023 - 07.2024
- Managed patient accounts receivable ensuring timely payment of outstanding balances due on accounts.
- Created charts for new patients prior to their appointment date.
- Resolved billing issues with insurance companies in a timely manner.
- Processed credit card transactions for payment of services rendered.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Verified patient information to ensure accuracy of records.
- Reviewed financial policies with patients prior to treatment plans being initiated.
- Arranged documents for insurance claims.
- Collected payments from patients for services rendered.
- Performed clerical duties such as photocopying, faxing, scanning and mailing documents when necessary.
- Greeted and welcomed patients in a friendly and professional manner.
Education
Associate of Science - Accounting And Business Management
Hillsborough Community College
Tampa, FL05-2027
Skills
- Patient Scheduling
- Document Preparation
- Billing Procedures
- Appointment confirmation
- Administrative Support
- Insurance Verification
- Dental Terminology
- Customer service
- Team leadership
- Conflict resolution
- Financial processing
- Office administration
- Effective communication
- Workload management
- Issue Resolution
- Insurance Billing
- Office Opening and Closing
- Spanish Fluency
Certification
- Certified in Microsoft Office
- Customer service
Languages
Spanish
English
Timeline
Team Leader Manager
Greenberg Dental and Orthodontics
08.2024 - 11.2025
Dental Front Office Receptionist
Henson Family Dental
08.2023 - 11.2024
Dental Front Office Receptionist
Greenberg Dental and Orthodontics
03.2023 - 07.2024
Associate of Science - Accounting And Business Management
Hillsborough Community College