Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danny "Scott" Huffman

Technical Service Manger
Bryan,OH

Summary

Dynamic Technical Service Manager at Europlacer Americas with a proven track record in enhancing customer satisfaction through effective incident management and technical leadership. Skilled in hardware troubleshooting and fostering teamwork, I successfully mentored technicians, optimized resource allocation, and implemented proactive maintenance strategies, significantly reducing client downtime and improving service delivery.

Overview

33
33
years of professional experience
2
2
Certifications

Work History

Technical Service Manger

Europlacer Americas
Phoenix, AZ
06.2011 - Current
  • Reviewed customer feedback to identify potential shortcomings in our service offerings, making necessary improvements to enhance overall client experience.
  • Mentored junior technicians in advanced troubleshooting techniques, increasing their problem-solving abilities and empowering them to resolve issues more efficiently.
  • Collaborated with sales teams to provide accurate technical information during the pre-sales process, resulting in increased client confidence and successful contract acquisitions.
  • Optimized resource allocation by closely monitoring workload distribution, maximizing utilization of available personnel and equipment.
  • Established strong relationships with key clients through regular communication and on-site visits, promoting trust in our services and fostering long-term partnerships.
  • Improved customer satisfaction by providing prompt technical support and troubleshooting for complex issues.
  • Reduced downtime for clients by developing proactive maintenance strategies and implementing preventative measures.
  • Participated in industry conferences and workshops to stay abreast of emerging technologies, ensuring our services remained relevant and competitive in the market.
  • Managed a team of technicians, ensuring timely resolution of service requests and maintaining high-quality standards in all work performed.
  • Coordinated after-hours emergency support for clients experiencing critical system failures, minimizing potential revenue loss due to downtime.
  • Collaborated with product development teams to provide feedback on real-world usage scenarios, resulting in design improvements that better catered to customer needs.
  • Provided expert guidance on product installation, configuration, and usage to clients, ensuring seamless integration with their existing systems.
  • Evaluated existing procedures and made proactive adjustments to meet changing demands.
  • Managed on average 30 tech calls and emails per day across multiple time zones from customers in North America.

Production Manager

C.E. Electronics
Bryan, Ohio
10.1999 - 06.2011
  • Resolved issues quickly to maintain productivity goals.
  • Managed internal operational standards and productivity targets.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
  • Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges head on.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
  • Introduced automation and technological advancements to the production floor, leading to increased efficiency and reduced labor costs.
  • Reviewed maintenance and repair problems to determine appropriate action for resolution.
  • Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
  • Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
  • Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
  • Established preventive maintenance schedule for production equipment, minimizing unplanned downtime.
  • Improved team productivity with introduction of flexible shift patterns that matched production demands.
  • Developed training programs for production staff, enhancing skill levels and efficiency.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Devised and administered cost control initiatives saving $ 15k-20k per year.

Production Maintenance Technician

Dana Fluid Systems
Kendallville, IN
07.1992 - 10.1999
  • Conducted regular audits of maintenance activities using established performance metrics to drive improvements in overall production efficiency.
  • Improved overall equipment effectiveness with comprehensive maintenance plans tailored to specific production lines.
  • Managed preventative maintenance schedule for multiple production lines, ensuring minimal disruption to daily operations.
  • Facilitated smooth transitions during shift handovers by providing thorough documentation of ongoing tasks or newly identified issues requiring attention from incoming technicians.
  • Enhanced production efficiency by conducting regular preventive maintenance on equipment and machinery.
  • Streamlined repair processes by maintaining detailed records of performed tasks, parts used, and time spent on each job.
  • Increased asset lifespan through careful monitoring of wear patterns and proactive replacement of worn components.
  • Assisted in training new technicians on proper procedures, safety guidelines, and company-specific protocols.
  • Replaced malfunctioning equipment and tools to minimize workflow disruptions and optimize operations.
  • Completed complex repairs under tight deadlines while maintaining exceptional attention to detail and accuracy.
  • Ensured safety compliance through meticulous inspection of machines, tools, and workspaces according to OSHA standards.
  • Reduced machine downtime by efficiently troubleshooting and resolving mechanical issues in a timely manner.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Performed electrical and mechanical repairs of production equipment to minimize downtime.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Instituted computerized preventative maintenance system for approximately 300 pieces of capital equipment.

Education

FAA Licensed A & P Mechanic - Airframe And Powerplant

Cheyenne Aero Tech
Cheyenne, Wyoming
05.2001 -

Skills

Hardware troubleshooting

Customer support

Planning and scheduling

Teamwork

Problem-solving

Capacity planning

Technical leadership

Multitasking Abilities

Self motivation

Certification

FAA Private Pilot /single engine / Land

Timeline

Technical Service Manger

Europlacer Americas
06.2011 - Current

FAA Licensed A & P Mechanic - Airframe And Powerplant

Cheyenne Aero Tech
05.2001 -

Production Manager

C.E. Electronics
10.1999 - 06.2011

Production Maintenance Technician

Dana Fluid Systems
07.1992 - 10.1999

FAA Air Frame and Powerplant Mechanic

01-1992

FAA Private Pilot /single engine / Land

11-1990

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Danny "Scott" HuffmanTechnical Service Manger
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