Dannysha Taylor
DeSoto,TX
Summary
Dynamic professional with a proven track record in enhancing customer experiences and security measures, notably at Stratton Amenities. Excelled in guest services and surveillance, demonstrating a strong work ethic and team player mentality. Skilled in CCTV operation and maintaining composure under pressure, achieving significant improvements in guest satisfaction and safety protocols.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Concierge
Stratton Amenities
Dallas, TX
06.2022 - 12.2024
- Prepared daily reports on guest requests, work orders, faxing, copying, reservations, maintenance, property issues, and concierge activities.
- Maintained guest privacy and building reputation by keeping information confidential.
- Maintained a professional presence at the front desk area by adhering to dress code standards while greeting customers and answering their inquiries regarding services, amenities, requests, or complaints.
- Handled and organized dry cleaning, mail, packages, and deliveries received on behalf of guests, while ensuring they are kept secure and properly tracked.
Security Officer
Allied Universal Security Services
Dallas, TX
04.2017 - 12.2023
- Executed responsibilities of front desk receptionist.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Verified photo IDs and tickets to allow guests passage.
- Monitored CCTV systems to ensure safety and security of premises.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Guarded restricted areas to prevent unauthorized entry.
Resolution Specialist
Walmart
Dallas, TX
11.2021 - 07.2022
- Evaluated current procedures for resolving customer disputes and recommended changes and improvements where necessary.
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Maintained up-to-date knowledge on company products, services as well as relevant industry regulations impacting service delivery standards, requirements.
- Delivered conclusions on mediation cases.
- Interacted with internal departments such as sales, billing, collections, technical support. to ensure complete resolution of customer issues.
Platinum Security Officer
PLATINUM EVENT SECURITY
Dallas, TX
09.2016 - 03.2017
- State Fair of Texas.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Searched individuals and baggage for weapons and other prohibited items.
- Verified photo IDs and tickets to allow guests passage.
- Patrolled crowds during events to preserve order and promote security.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Packer
Procter & Gamble
Wilmer, TX
12.2015 - 06.2016
- Arranged items on pallets according to size and weight.
- Sealed containers or materials using glues, fasteners and tape.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Assembled, lined and padded cartons and containers.
Data Entry
HOBI International, Inc
Dallas, TX
09.2015 - 12.2015
- Performed data entry tasks and maintained accurate records.
- Performed quality assurance checks on data entry processes.
- Developed processes for streamlining data entry tasks.
Cashier
QuikTrip
Dallas, TX
07.2015 - 09.2015
- Scanned items and checked pricing on cash register for accuracy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Sales Representative
SOUTHWEST CENTER MALL
Dallas, TX
10.2014 - 06.2015
- Greeted and assisted customers to foster positive experiences.
- Developed and maintained relationships with key clients to ensure repeat business.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Negotiated pricing contracts with customers to maximize profits.
- Identified customer needs by asking questions and advising on best solutions.
Carhop/Crew Leader
Sonic Drive-In
Dallas, TX
12.2013 - 10.2014
- Processed payments, handling cash and credit transactions with precision.
- Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
- Took customer orders accurately and efficiently using a handheld device.
- Assisted customers in selecting menu items, taking orders, and providing information about specials or new menu items.
Education
High school or equivalent -
South Oak Cliff High School
Dallas, TX06.2013
Skills
- Customer service
- Security and surveillance
- Supervising experience
- Telephone etiquette
- Strong work ethic
- CCTV
- Cash handling
- Front desk support
- Guest reservation management
- Team player mentality
- Guest services
- Maintaining composure
Certification
- Security Officer, 12/16, Present
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Concierge
Stratton Amenities
06.2022 - 12.2024
Resolution Specialist
Walmart
11.2021 - 07.2022
Security Officer
Allied Universal Security Services
04.2017 - 12.2023
Platinum Security Officer
PLATINUM EVENT SECURITY
09.2016 - 03.2017
Packer
Procter & Gamble
12.2015 - 06.2016
Data Entry
HOBI International, Inc
09.2015 - 12.2015
Cashier
QuikTrip
07.2015 - 09.2015
Sales Representative
SOUTHWEST CENTER MALL
10.2014 - 06.2015
Carhop/Crew Leader
Sonic Drive-In
12.2013 - 10.2014
- Security Officer, 12/16, Present
- Driver's License
High school or equivalent -
South Oak Cliff High School
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