Dan Razoky
Sterling Heights,Michigan
Summary
Highly ambitious operations coordinator and store manager with background in sales, hiring, training and company operations . Expertise in driving sales growth by understanding past records and forecasting new plans to grow profitability for the company.
Overview
8
8
years of professional experience
Work History
Store Manager
SmartCell Communications - TELUS Business
02.2023 - 08.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Managed Small and Medium Business accounts.
- Exceeded all personal and store KPIs.
Operations and Sales Coordinator
The Mobile Shop
01.2019 - 02.2023
- Oversaw daily operations including, checking and finalizing inventory counts for the district of 16 stores and conducted audits and write offs when necessary
- Monitored inventory FIFO (first in first out) for entire district
- Ensured stores were maintaining planogram guidelines by doing quarterly store audit/visits
- Supported and problem solved stores with issues regarding orders, sales, inventory stock, cash management, new staff training, and operational standards
- Worked with head office on bringing in new merchandise, new training topics, and overall new ideas to grow the business
- Created revenue and sales performance reports that were presented to the District Manager in order to develop strategy regarding all store and staff operations.
Store Manager
The Mobile Shop
09.2016 - 02.2023
- Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals
- Recruited, interviewed, hired, developed, evaluated, coached and counseled employees
- Consistently ensured payroll expectations were compliant and deadlines were met
- Strived for 100% accuracy and compliance in cash and inventory levels
- Maintained high evaluation scores for audits, quality control, and mystery shops above 90%
- Frequently and accurately documented individual management and associate performance, administering action plans to develop individual skills and promote growth
- Assisted customers in all aspects of store services including handling complaints and inquiries
- Tenacious negotiator and closer; adept in conveying the benefits of products/services and generating customer interest
- Achieved year over year sales growth and profit, while also being part of the top 25 stores in the country.
Customer Sales Representative
Rogers plus
04.2015 - 03.2016
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings
- Resolved concerns with products or services to help with retention and drive sales
- Emphasized product specifications to meet customer needs
- Described product highlights and benefits to help guide purchasing decisions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Created positive experiences for both customers and associates
- Key holder.
Education
University of Windsor - ON
Windsor, ON2019
St. Clair College
Windsor, ON2017
Skills
- Business operations understanding
- Shipping and receiving operations
- Merchandising operations
- Sales and marketing strategies
- Order management
- Goals and Performance
- Time management
- Relationship building
- Positive and upbeat
- Analytical problem solver
- Staff management
- Personalized customer service
- Recruiting and Hiring
Timeline
Store Manager
SmartCell Communications - TELUS Business
02.2023 - 08.2023
Operations and Sales Coordinator
The Mobile Shop
01.2019 - 02.2023
Store Manager
The Mobile Shop
09.2016 - 02.2023
Customer Sales Representative
Rogers plus
04.2015 - 03.2016
University of Windsor - ON
St. Clair College
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