Dynamic Customer Service Representative with a proven track record at Harland Clarke, excelling in problem resolution and active listening. Enhanced customer loyalty through empathetic conflict resolution and developed strong product knowledge to provide tailored recommendations. Skilled in data entry and maintaining professionalism under pressure, contributing to a positive customer experience.
Hi, I’m
Danritria McNeil
Dallas,TX
Summary
Overview
19
years of professional experience
Work History
Securitas Security Services
Lead Security Supervisor
04.2024 - Current
Job overview
- Screened vendors and contractors before granting access to restricted areas within mall.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Monitored work of contractors in design, construction, and startup phases of security systems.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Developed incident reporting procedures that streamlined information sharing between departments leading to an improved ability to respond quickly during emergencies.
- Developed comprehensive emergency response plans for various scenarios, minimizing potential damage and loss.
Harland Clarke
Customer Service Representative
03.2008 - 04.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Machine Operator
Clarke American
02.2006 - 04.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Le Cordon BleuDallas, TX
from Culinary Arts
University Overview
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Call center experience
Timeline
Lead Security Supervisor
Securitas Security Services
04.2024 - Current
Customer Service Representative
Harland Clarke
03.2008 - 04.2024
Clarke American
Machine Operator
02.2006 - 04.2024
Le Cordon Bleu
from Culinary Arts
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