Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Danson Kahenia

Danson Kahenia

Doha

Summary

Highly motivated youth, well behaved with strong moral virtues.

Self-principled and having a great passion in the operation industry to learn, and maximize my full potential working in a dynamic and challenging environment that offers an opportunity for personal growth and professional advancement where success is the key towards the growth of an organization. Competent personnel with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in competitive interpersonal, formal and informal skills that aid in progressive efficiency, flexibility and productivity. Detail-oriented in meeting daily business and customer needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Valet Driver

Mr Valet
04.2019 - Current
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Participated in team-building activities to enhance working relationships.
  • Improved operations through consistent hard work and dedication.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Tour Driver

Jambo Travellers
10.2017 - 12.2018
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Followed schedules precisely to completely daily routes.
  • Completed daily reports covering trip details, vehicle maintenance actions and reportable incidents.
  • Assisted tourists with moving and securing baggage.
  • Collaborated with team members to achieve target results.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked closely with management staff to create new and lucrative tours.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Administrative Assistant Intern

Wildlife Clubs Of Kenya
08.2016 - 09.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Collected room deposits, fees and payments.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Set up conference rooms, technology and materials to facilitate meetings.
  • Created presentations to inform, motivate and persuade internal and external audiences.

Assistant Store Manager

KAVA KAVA Pharmacy
01.2015 - 06.2016
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

Diploma in Tourism And Hospitality - Tour Guiding And Administration

Amboseli Institute of Hospitality And Technology
Kenya
08.2018

Skills

  • P>Excellent customer service
  • P>Self-Motivated
  • P>Excellent Communication
  • P>Technical Support
  • P>Strategic planning

Certification

  • [Understanding climate change] Training - [Yali Network]

  • [Community organization for action] Training - [Yali Network]

  • [Principles of Environmental education and Sustainable Development and climate change] Training - [Wildlife Clubs of Kenya]

  • [Basic first aid training] Training

Timeline

Valet Driver

Mr Valet
04.2019 - Current

Tour Driver

Jambo Travellers
10.2017 - 12.2018

Administrative Assistant Intern

Wildlife Clubs Of Kenya
08.2016 - 09.2017

Assistant Store Manager

KAVA KAVA Pharmacy
01.2015 - 06.2016

Diploma in Tourism And Hospitality - Tour Guiding And Administration

Amboseli Institute of Hospitality And Technology

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Danson Kahenia