Dedicated Food Service Director with a proven track record of increasing sales, diversifying menus, and optimizing policies to create exceptional dining experiences for diverse populations. Skilled in menu planning, cost control, and staff management. Committed to delivering high-quality food services while maximizing customer satisfaction and profitability.
Skills
10 years of menu creation, food preparation & production, and food service experience, including catering supervision and planning in Higher Education
10 years of administration experience and study
12 years of active management and workplace leadership experience
Leading employee development including hiring & training
Creating & meeting annual budgets along with weekly forecasts and P&L reports
Developing, training, and implementing proper sanitation and health procedures to uphold state and local policies
Weekly creating and maintaining proper ordering, inventory, and food-waste elimination policies
Actively implementing strong marketing ideas and advertisements to maintain current client satisfaction while simultaneously bringing in new interactions
Ability to take on extra responsibility during crisis situations
Accomplishments
2023 Roy Buckhout Super Fan Award (Client Awarded)
2022 Stewardship Award (Pioneer College Caterers)
2021 Innovator of the Year Award (Pioneer College Caterers)
Work History
Food Service Director & Executive Chef
Alliance University
06.2020 - Current
Spearheaded community-building initiatives both on and off campus, resulting in recognition as recipient of prestigious 2023 "Roy Buckhout Super Fan Award" from client
Received 2022 "Stewardship Award" for implementing innovative food service adjustments, enhancing customer satisfaction, reducing costs, and maintaining profits
Earned 2021 “Innovator's Award” for implementing creative strategies during Covid-19 pandemic, leading to increased profits and operational efficiency
Successfully navigated and operated food services for campus of 700+ students, faculty, and staff during Covid-19 pandemic, implementing vital and comprehensive safety protocols while maintaining uninterrupted operations
Developed and produced wide ranges of engaging marketing materials, including photos, menus, videos, and other promotional tools that effectively enhanced customer satisfaction and drove organic traffic to webpages and social media platforms
Implemented cost-saving recipes and menu adjustments without compromising food quality, resulting in significant reduction of food costs while maintaining exceptional culinary standards
Produced weekly forecast and P&L reports, providing vital insights for informed decision-making and optimizing food service operations
Cultivated and maintained healthy relationship between company and clients
Strategically elevated food service levels to meet busy facility demands of handling 1000+ meals each day, ensuring efficient operations and exceptional customer satisfaction
Initiated maintenance operations, overseeing building and equipment upkeep to ensure peak condition and compliance with health codes, sanitation requirements, and licensing regulations
Effectively managed staff schedules ensuring adequate coverage for all shifts and optimizing productivity and service quality
Implemented robust inventory control systems, resulting in reduced food spoilage, waste, and associated costs while maintaining optimal stock levels
Planned operations to effectively cover needs while controlling costs and maximizing service
Food Service Director & Executive Chef
Southwestern Christian University
06.2018 - 06.2020
Successfully operated under budget each year, implementing cost-saving recipes and menu adjustments to lower food costs without affecting quality
Managed multi-stationed dining program and campus coffee shop that catered to diverse community of 600+ students, staff, and faculty
Conducted weekly menu planning, ordering, and inventory to ensure efficient operations and avoid shortages
Created a 4-week menu cycle that showcased both regional and international cuisines, catering to varying taste, preferences, and allergens
Researched food trends and menu ideas, weekly introducing trendy and tasteful new dishes to enhance client satisfaction
Produced accurate forecast and profit and loss (P&L) reports, enabling data-driven decision and ensuring adherence to budgetary constraints
Conducted one-on-one sessions with key clientele, ensuring satisfaction and promptly addressing concerns and suggestions
Recruited and trained high-performing teams, emphasizing quality food production and proper sanitation practices
Led by example, providing hands-on training to cooks and promoting active sanitation culture to maintain hygienic work environments
Developed and implemented strategies to improve food service levels in high-volume facility serving over 1000 meals daily
Director in Training
Cedarville University
07.2017 - 06.2018
Successfully completed extensive director management training for client with 4000+ students, faculty, and staff
Ensured daily food quality and presentation, maintaining high standards of excellence
Supervised and led employees in proper cooking techniques and front-of-house sanitation practices
Cultivated strong relationships with key clientele through regular communication and engagement
Created daily specials and effectively marketed menus and highlights to drive customer satisfaction and sales
Led safety meetings, educating employees on safety protocols to enhance worker safety
Updated production sheets daily to prevent food shortage and minimize wastage
Assisted in employee scheduling and effectively managed labor budget
Demonstrated adherence to proper food receiving and storage methods to ensure food safety and prevent temperature-related issues
Exhibited strong teamwork skills, collaborating effectively with colleagues to achieve common goals
Proven ability to quickly learn and adapt to new situations, demonstrating flexibility and adaptability
Private Security Officer
Midwest Patrol & Investigation
05.2017 - 07.2017
Increased security and protection for company's clientele, including campgrounds and insurance buildings
Monitored company properties to ensure that buildings were secured and free from harm
Established clear channel of communication with and directed local and country law enforcement officers
Successfully complete 36 required hours of extensive defensive and combative tactics including: pepper spray, baton, firearms, and hand-to-hand techniques.
Oversaw daily monitoring and patrols of buildings, grounds, and work sites to maintain safe and secure environment
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidents
Acted quickly during emergency situations to reduce opportunity for damage and injury
Production Manager
Maranatha Baptist University
01.2017 - 05.2017
Facilitated meals for university of 800+ students and staff, ensuring timely service and customer satisfaction
Conducted extensive prep work for meals and events, ensuring all ingredients and supplies were readily available
Created diverse recipes and menus to ensure variety in meals, resulting in increased customer satisfaction and repeat business
Assisted food service director in food preparation, overseeing quality control and maintaining adherence to health and safety codes
Directed and instructed student workers in their duties and responsibilities, ensuring efficient workflow and high productivity
Promoted excellence in food quality and presentation, providing guidance and support to kitchen staff
Followed and adjusted recipes to create healthy, flavorful meals, consistently exceeding customer satisfaction
Managed food orders and effectively prepared food for 1400+ clients, ensuring accuracy and timely service
Maintained work area cleanliness and organization, adhering to food safety and sanitation standards
Collaborated with cashiers to receive food orders and cooked items promptly, coordinating team efforts to serve hot and complete orders together
Managed well-stocked stations with supplies and spices, enhancing productivity and efficiency
Dinner Cook
Rock River Pizza Company
01.2017 - 05.2017
Created quality food that is both appetizing visually appealing
Ensured that food quality upholds restaurant's standards and mission
Ability to take on extra pressure during restaurant's busy hours
Quickly learned restaurant's menu and dishes to ensure quality products for costumers
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process
Prepared multiple orders simultaneously during peak periods of 200+ customers with high accuracy rate, maximizing customer satisfaction, and repeat business
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
Seasoned and cooked food according to recipes or personal judgment and experience
Captain of Campus Police
Maranatha Baptist University
08.2013 - 08.2015
Supervised and trained 20 guards in properly securing buildings, assisting students, and responding to emergency situations
Led security officers in efficiently responding to campus emergency in which students ran away, and effectively resolved each unsafe scenarios
Assisted students and visitors with problems and questions while on campus grounds
Maintained clear channel of communication between campus police and local law enforcement agencies
Conducted one-on-one meetings with supervisors and subordinates which allows for creative thinking and provided open lines of communication
Breakfast Chef
Pioneer College Caterers
08.2012 - 12.2012
Conducted breakfast prep work for university of 800 students
Managed ready-to-order breakfast station
Ensured that sanitation and proper cook regulations are followed
Established excellent customer serve for each customer
Flourished during busy hours
Inspected food quality and freshness to ensure quality products for clients
Proven ability to learn quickly and adapt to new situations
Demonstrated respect, friendliness and willingness to help wherever needed
Excellent communication skills, both verbal and written
Identified issues, analyzed information and provided solutions to problems
Education
Master of Science - Criminal Justice Public Administration
Liberty University
Lynchburg, VA
10.2016
Master of Arts - Counseling
Maranatha University
Watertown, WI
05.2015
Bachelor of Arts - Humanities
Maranatha University
Watertown, WI
05.2013
Certification
ServSafe
Timeline
Food Service Director & Executive Chef
Alliance University
06.2020 - Current
Food Service Director & Executive Chef
Southwestern Christian University
06.2018 - 06.2020
Director in Training
Cedarville University
07.2017 - 06.2018
Private Security Officer
Midwest Patrol & Investigation
05.2017 - 07.2017
Production Manager
Maranatha Baptist University
01.2017 - 05.2017
Dinner Cook
Rock River Pizza Company
01.2017 - 05.2017
Captain of Campus Police
Maranatha Baptist University
08.2013 - 08.2015
Breakfast Chef
Pioneer College Caterers
08.2012 - 12.2012
Master of Science - Criminal Justice Public Administration
Liberty University
Master of Arts - Counseling
Maranatha University
Bachelor of Arts - Humanities
Maranatha University
References
Matt Smith | Former Employer | 570-762-5126
Luke Lily | Mentor | 405-578-2190
Doug Walker | Former Facility Director | 845-222-8807